Senior Manager, Procurement Operations

Responsibilities

• Lead cross-functional procurement operations programs that support business priorities and functional strategy.
• Own end-to-end execution of complex procurement operations initiatives across intake, request review, request updates, PO creation, PO maintenance, supplier coordination, approvals, documentation, and downstream handoffs.
• Review requests in procurement systems, make or guide request and PO updates, resolve operational issues, and use those patterns to improve how the lifecycle works.
• Design scalable processes, metrics, operating cadences, control checkpoints, and AI-enabled workflows that reduce friction while improving compliance, accountability, and operating effectiveness.
• Identify recurring operational issues, separate symptoms from root causes, and build systems, playbooks, or process improvements that prevent repeat problems.
• Partner with business stakeholders to clarify requirements, resolve blockers, and keep procurement activity moving with the right level of control.
• Balance urgent business needs with policy requirements, approval controls, auditability, financial accuracy, and responsible risk management.
• Improve service delivery and operating leverage in measurable ways, including cycle time, PO quality, exception rates, documentation completeness, invoice readiness, commitment visibility, and close readiness.
• Work closely with Procurement, Finance, Legal, Security, Accounting, AP, and Systems teams to improve handoffs, governance, reporting, and stakeholder experience.
• Build practical documentation, SOPs, playbooks, dashboards, templates, self-service guidance, and intake logic that make procurement easier to navigate.
• Influence stakeholders without formal authority, driving alignment through clear communication, sound judgment, and strong relationships.
• Mentor peers and junior teammates by raising execution quality, sharing context, and modeling thoughtful decision-making in ambiguous situations.

Requirements

• 7+ years of procurement operations, P2P, sourcing operations, finance operations, supply chain operations, business operations, or related experience in a fast-moving environment.
• High AI fluency, with demonstrated ability to use AI tools to improve how work gets done, reduce manual effort, strengthen analysis, improve documentation, and create scalable operating leverage.
• Experience leading cross-functional operational programs with measurable improvements in service quality, operating effectiveness, cycle time, compliance, or stakeholder experience.
• Advanced procurement operations judgment and the ability to independently resolve complex tasks while knowing when to seek guidance on higher-risk issues.
• Strong understanding of how procurement decisions affect downstream financial outcomes, supplier experience, accounting accuracy, invoice readiness, commitment visibility, and business velocity.
• Strong systems orientation, with experience using procurement, ERP, intake, ticketing, supplier, or workflow tools such as Zip, Oracle, Coupa, SAP, NetSuite, Jira, ServiceNow, or similar platforms.
• High attention to detail and a strong sense of ownership for documentation quality, fiscal controls, audit readiness, and operating discipline.
• Ability to identify patterns in operational issues and translate them into better processes, standards, workflows, and system improvements.
• Practical judgment around AI adoption: knowing where AI can accelerate work, where human review matters, and how to build trust in new ways of working.
• Comfort working across Procurement, Finance, Legal, Security, Accounting, Accounts Payable, Systems, and business stakeholders.
• Clear communication skills and the ability to explain tradeoffs between speed, control, policy, and risk in a practical, enablement-focused way.
• Ability to operate in ambiguity, bring structure to evolving processes, and raise the bar as the business scales.

Nice-to-Haves

• Energized by challenging current ways of working and building better operating models without creating unnecessary process.
• Already using AI tools to improve quality, speed, analysis, documentation, or decision support.
• Care about creating clean, scalable foundations that allow teams to move faster with more confidence.
• Enjoy turning operational complexity into clear standards, better workflows, stronger operating discipline, and smarter systems.
• Comfortable being hands-on while also improving the system, process, and operating model around the work.
• Balance a high bar for accuracy, risk management, and control with a practical, enablement-focused approach to helping the business move quickly.
• Operate with ownership, humility, and a builder mindset.