Senior Clinic Launch Associate
Supports the launch and ongoing operation of physical therapy clinics, coordinating spaces, vendors, therapists, and operational issue resolution. Requires 3+ years of relevant physical-location operations experience, strong communication, analytical ability, and willingness to travel during launches.
About the job
Responsibilities
- Support the launch and operation of physical therapy clinics across U.S. markets.
- Prepare new clinic spaces and coordinate vendors.
- Serve as the primary local point of contact for therapists.
- Resolve platform, scheduling, physical, and administrative issues, including access, supplies, keycards, and room bookings.
- Collaborate with Support, Marketing, and Provider Success teams.
- Travel to other U.S. markets and remain onsite for several weeks or months during launches.
- Develop durable, repeatable operational solutions and processes.
- Use dashboards and office performance data to track slot data, provider sign-ups, and office misuse.
Requirements
- 3+ years of professional experience in multi-site operations, clinic operations, facilities, hospitality, retail, events, or related physical-location support.
- Strong verbal and written communication skills.
- Ability to resolve therapist platform and scheduling issues empathetically.
- Proficiency with Google Sheets and basic data visualization.
- Ability to learn new software platforms quickly.
- Ability to independently identify and resolve operational roadblocks.
- Willingness and ability to travel and work onsite during clinic launches.
Nice-to-haves
- 1+ years managing physical spaces such as offices, clinics, events, hotels, or coworking locations.
- 1+ years of experience at a high-growth startup.
- Strong analytical skills and experience using dashboards to inform outreach strategies.
Compensation and Benefits
- Annual salary range of $91,000–$106,400.
- Remote work environment for employees based in the United States; Hawaii is excluded.
- Medical, dental, vision, life, disability, and FSA/HSA benefits.
- 401(k) plan access.
- Generous paid time off, including company-wide shutdown weeks.
- Paid parental leave.
- Employee Assistance Program.
- Quarterly department stipend.
- Community and employee resource groups.
- Home office stipend and $50 monthly internet or cell phone stipend.
- $50 monthly wellness stipend.
Skills
Multi-Site Operations, Clinic Operations, Facilities Management, Google Sheets, Data Visualization, Dashboard Analytics, Vendor Coordination, Scheduling Systems, Operations Software
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