Senior Clinic Operations Specialist

Responsibilities

• Own the physical readiness and daily management of Northern California clinic locations.
• Directly support therapists in the field and manage day-to-day clinic operations.
• Lead hands-on setup and launches of new clinic spaces.
• Ensure daily clinic operations run smoothly, reliably, and efficiently for providers and patients.
• Identify and resolve physical or administrative roadblocks, including access controls, lost keycards, inventory, and room bookings, using durable and scalable solutions.
• Serve as the primary local point of contact for therapists and resolve platform and scheduling issues.
• Collaborate with Support, Marketing, and Provider Success teams.
• Use dashboards to report on slot data, track provider sign-ups, and identify office misuse to inform targeted outreach strategies.
• Commute regularly across clinic locations in San Francisco, Oakland, San Jose, and Sacramento.
• Be in-office up to five days per week, with schedules flexing based on site launches, provider onboarding, and operational needs.
• Travel up to approximately 75% to lead on-the-ground launches for new clinic locations outside Northern California.

Requirements

• 3+ years of hands-on operational experience in office operations, property management, event management, or customer service.
• Demonstrated ability to independently identify and resolve physical or administrative roadblocks.
• Strong written and verbal communication skills.
• Ability to serve as a primary local contact and empathetically resolve platform and scheduling issues.
• Proficiency in Google Sheets and basic data visualization.
• Ability and eagerness to quickly learn proprietary software and operational tools.
• Must reside in the San Francisco Bay Area and have reliable transportation for regular travel across clinic locations.

Nice-to-Haves

• 1+ year of experience managing physical spaces such as offices, clinics, events, hotels, or coworking spaces.
• 1+ year of experience at a high-growth startup.
• Strong analytical skills and willingness to investigate office performance data.

Compensation and Benefits

• Salary range: $91,000–$106,400.
• Remote work environment for employees based in the United States; Hawaii is currently excluded.
• Medical, dental, vision, life, disability, and FSA/HSA benefits.
• 401(k) plan access.
• Generous time off, including two company-wide shutdown weeks per year for most employees.
• Paid parental leave for birthing, non-birthing, adopting, and fostering parents.
• Employee Assistance Program.
• Quarterly department stipend for team-building activities or in-person gatherings.
• Community and employee resource groups.
• New-hire home office stipend and a $50 monthly internet or cell phone stipend.
• $50 monthly wellness stipend.