Manager, SMB Account Management, Food and Beverage

Responsibilities

• Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
• Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
• Drive performance through structured 1:1s, pipeline reviews, accountability and team cadences.
• Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
• Support leadership in executing team OKRs and implementing program improvements.
• Identify enablement opportunities and reinforce best practices across the team.
• Serve as a senior escalation point for complex or high-impact merchant situations.
• Travel approximately once per quarter for team events or customer meetings.

Requirements

• 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
• Experience working with SMB or Mid-Market F&B businesses.
• A track record of consistently exceeding revenue and retention goals.
• Strong coaching skills with demonstrated ability to improve performance across a team.
• Experience working cross-functionally to resolve issues and improve processes.
• Excellent written and verbal communication skills.
• Fluidity leveraging AI in day to day work and an all around builder mentality.