Manager, SMB Account Management, Food and Beverage
Lead and coach a team of 10-12 Account Managers driving growth, retention, and customer satisfaction for SMB Food & Beverage merchants at Square.
About the job
Responsibilities
- Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
- Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
- Drive performance through structured 1:1s, pipeline reviews, accountability and team cadences.
- Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
- Support leadership in executing team OKRs and implementing program improvements.
- Identify enablement opportunities and reinforce best practices across the team.
- Serve as a senior escalation point for complex or high-impact merchant situations.
- Travel approximately once per quarter for team events or customer meetings.
Requirements
- 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
- 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
- Experience working with SMB or Mid-Market F&B businesses.
- A track record of consistently exceeding revenue and retention goals.
- Strong coaching skills with demonstrated ability to improve performance across a team.
- Experience working cross-functionally to resolve issues and improve processes.
- Excellent written and verbal communication skills.
- Fluidity leveraging AI in day to day work and an all around builder mentality.
Skills
Account Management, Sales, Business Development, Marketing, People Management, Pipeline Management, Coaching, Cross-Functional Collaboration, AI Tools, Revenue Growth
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