Senior Enterprise Account Manager

Responsibilities

• Own net revenue retention and ARR across a portfolio of approximately 25–35 strategic customers.
• Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
• Lead renewals, upsells, and cross-sells through a disciplined commercial process.
• Run executive check-ins and QBRs connecting product usage to business impact and roadmap.
• Use Freshpaint, Looker, and HubSpot to monitor account health, forecast accurately, and prioritize engagement.
• Partner with Support, CSE, Product, Marketing, Partnerships, and Sales to remove blockers and unlock customer value.
• Serve as a trusted advisor and voice of the customer for champions and executive sponsors.
• Travel up to 30% for onsite visits, conferences, and company events.

Requirements

• 7+ years in customer-facing, commercially accountable roles in B2B SaaS, such as Account Management or Customer Success, with Enterprise customers.
• Proven success driving adoption, renewals, and expansion with measurable impact on net revenue retention.
• Strong consultative skills, including uncovering business problems, defining success metrics, and connecting product capabilities to customer value.
• Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
• Technically curious and able to translate between marketers, product managers, data teams, engineers, and executives.
• Excellent written and verbal communication, including business reviews and C-level presentations.
• Ability to thrive in a remote, early-stage, high-growth environment with high ownership.

Nice to Have

• Experience with customer data, analytics, or marketing technology products.
• Experience working with healthcare organizations, including providers, payers, DSOs, or urgent care groups.
• Familiarity with HIPAA, healthcare data privacy, or other regulated-industry frameworks.
• Experience with analytics tools or data warehouses such as Looker, Tableau, Snowflake, or Redshift.
• Exposure to go-to-market frameworks such as MEDDIC or Command of the Message.

Compensation and Benefits

• Salary: $140,000–$155,000 annually.
• Competitive pay and generous equity.
• Half-day Fridays.
• 16 weeks of fully paid parental leave after six months; commission-based roles receive 100% of base salary during leave.
• Flexible PTO with a required two-week minimum.
• Company-paid health, dental, and vision coverage for employees; 80% coverage for dependents.
• Company offsites and other benefits.