Senior Enterprise Account Manager

Responsibilities

• Own net revenue retention and ARR across a book of ~25–40 Enterprise customers.
• Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
• Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
• Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
• Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
• Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
• Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
• Travel up to 30% for onsite visits, conferences, and company events.

Requirements

• 7+ years in customer-facing roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
• Proven track record of driving adoption, renewals, and expansion with clear impact on net revenue retention.
• Strong consultative skills: uncover business problems, define success metrics, and map required capabilities to product value.
• Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
• Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
• Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.
• Thrives in a remote, early-stage, high-growth environment with high ownership.

Nice-to-Haves

• Experience working with customer data, analytics, or marketing technology products.
• Experience working directly with healthcare organizations such as Providers, Payers, DSOs, or Urgent Care groups.
• Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
• Experience with analytics tools or warehouses (e.g., Looker, Tableau, Snowflake, Redshift).
• Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message.

Compensation & Benefits

• Competitive pay + generous equity (10-year exercise window).
• Fully remote (U.S. only) with a $150/month coworking stipend.
• Half-day Fridays every week.
• 16 weeks fully paid parental leave.
• Unlimited PTO with a required 2-week minimum.
• Top-tier health, dental & vision (100% covered for you, 80% for dependents).
• 2 “Treat Yourself” days a year—$100 and a day off.
• Company offsites 2x a year + department offsite 1x per year.