Manager, Business Systems
Lead the Business Systems team managing internal platforms (CRM, ERP, HRIS) and drive complex system implementations, integrations, and data migrations. Requires 5+ years management and systems experience with Salesforce, Zuora, or HubSpot.
About the job
What You'll Do
- Lead complex Business Systems projects from planning through execution, including system implementations, data migrations, integrations, and platform upgrades that improve internal operations and scalability.
- Build and manage clear project plans, timelines, budgets, resource plans, risks, issues, and dependencies so stakeholders have visibility into progress, decisions, and tradeoffs.
- Create structure and accountability across cross-functional project teams, ensuring business, technical, and vendor partners stay aligned on scope, milestones, deliverables, and expected outcomes.
- Maintain complete and organized project documentation, including project artifacts, status reporting, decisions, risks, and implementation records.
- Manage vendor contributions to ensure services, timelines, deliverables, and budgets support successful project completion.
How Success is Measured
- Business Systems are aligned to business needs and functional outcomes, with enhancement requests and identified defects handled within established timelines.
- Business Systems availability, performance, data quality, redundancy and security are assured through proactive operational rigor and incident response.
- Strategic Business Systems projects are delivered on time, within budget, and aligned to agreed-upon scope, quality, and business outcomes.
- Project risks, issues, dependencies, and decisions are identified early, communicated clearly, and resolved or escalated with minimal disruption to delivery timelines.
- Stakeholders have consistent visibility into project status, milestones, deliverables, and next steps through accurate reporting and well-maintained documentation.
- System implementations, migrations, integrations, and upgrades are completed with minimal business disruption and strong adoption by impacted teams.
- Vendor deliverables are completed according to agreed timelines, budgets, and quality expectations.
What You Bring
- 5+ years of management experience, with a strong focus on systems development, business systems implementations, integrations, data migrations, or platform upgrades.
- 5+ years of systems administration or analyst experience; business systems architecture experience highly preferred.
- Excellent leadership, communication, and stakeholder management skills, with the ability to influence, align, and collaborate across diverse teams.
- Strong working knowledge of systems development and project methodologies, including Agile, Hybrid, and Predictive/Waterfall approaches, as well as tools such as Asana, Jira, or similar platforms.
- Proven ability to manage complex cross-functional projects involving platforms such as Salesforce, Zuora, HubSpot, or similar business systems; proven experience delivering results within defined timelines, budgets, and quality expectations.
Compensation & Benefits
- $155,500 - $165,000 base salary range.
- Comprehensive health, dental, and vision coverage options.
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing.
- Flexible paid time off, sick time, and 10 company-paid holidays.
- 401(k) plan with company match.
- Eligible for additional compensation such as bonuses or equity.
Skills
Salesforce, Zuora, HubSpot, Jira, Asana, Agile, Waterfall, Project Management, Systems Administration, Business Systems Architecture
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