Customer Experience - Dental Lab Technician

Responsibilities

• Collaborate with doctors in real time to review and refine case designs for optimal aesthetic and functional patient outcomes.
• Provide expert guidance on complex cases and build clinician confidence in digital tools.
• Communicate with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and provide efficient, empathetic customer service.
• Act as a liaison between doctors and dental lab teams, translating clinical feedback into production outcomes.

Requirements

• 3+ years of experience in a dental technician role.
• 2+ years of experience in 3Shape CAD/CAM design, including implant and crown and bridge cases.
• Deep understanding of digital dental workflows, including implant systems, scan bodies, and design best practices.
• Technological aptitude and ability to quickly learn and navigate dental design platforms.
• Ability to build rapport with clinicians, provide empathetic support, and manage complex concerns professionally.
• Excellent verbal and written communication skills, including the ability to translate clinical and technical feedback into actionable insights.
• Confidence communicating with doctors in real time through chat, phone, and video calls.
• Strong independent problem-solving skills and ability to manage multiple complex conversations simultaneously.
• Ability to meet tight deadlines while maintaining exceptional quality standards.
• Native or near-native fluency in the local market language, knowledge of local dental norms and terminology, and fluency in English for global collaboration.

Preferred Qualifications

• Previous experience in a customer-facing dental lab role.
• Experience working in a fast-growing, rapidly changing, fully digital lab environment.

Schedule

• 11:00 a.m.–8:00 p.m. CEST
• 12:00 p.m.–9:00 p.m. CEST

Compensation and Benefits

• Salary: €27,200–€34,000 annually.
• Full-time employees receive country-specific benefits, typically including healthcare, dental care, mental health support, parental planning resources, retirement savings options, and paid time off.