Senior Billing & A/R Analyst

Responsibilities

• Own the monthly invoicing process end to end: manage invoicing queries and tooling, build and release invoice batches, and generate and distribute ~800 invoices per month across standard, self-bill, and bespoke client arrangements.
• Ensure complete and accurate invoicing: own controls, validation and review processes across invoice completeness, plan coverage, rates, invoicing groups, and banking data. Investigate and resolve exceptions with cross-functional partners.
• Own Accounts Receivable & collections: manage the A/R balance from issuance through cash receipt, including collections and follow-up on overdue balances, ACH pulls and re-attempts, and timely cash application.
• Manage billing inquiries and issue resolution: own the A/R inbox and respond to client, broker, and internal billing questions within established service level agreements.
• Leverage and continuously improve automation using internal Claude skill suite for recurring tasks (self-bills, cash application, dashboards, batch QA).
• Maintain client billing data and portals: keep invoice contacts, terms, and banking details accurate; maintain presence in AP/supplier portals (Coupa, SAP, and others).
• Own Billing and A/R performance metrics: track and report KPIs (DSO, AR turnover, aging, invoice error rate, on-time batch rate, SLA attainment) and act on insights.
• Maintain strong processes and documentation: keep SOPs and shared system of record current.

Requirements

• Experience owning Billing and Accounts Receivable processes, ideally in a high volume environment.
• Experience using QuickBooks Online, NetSuite or similar financial systems.
• Strong understanding of A/R and collections, including DSO, aging, cash application, and operational drivers of collections performance.
• Strong analytical and reconciliation skills, with ability to identify variances, trace issues across multiple data sources, and drive resolution.
• Continuous-improvement mindset with interest in using automation and AI.
• Ownership mindset with ability to independently manage the function, identify issues and risks, and partner across teams.
• Meticulous attention to accuracy and controls.
• Clear and proactive communication, ability to manage competing priorities, meet deadlines and SLAs.
• Problem solving mindset with eagerness to investigate root causes and document resolutions.
• Desire to be part of a high-performing, mission-driven team.

Nice-to-Haves

• Experience with Salesforce, Snowflake/SQL, or similar tools.

Compensation

• Base salary range: $125,000 - $135,000.
• Eligible for equity incentive and competitive benefits including flexible PTO, Medical/Dental/Vision, 401(k), and more.