Product GTM Operations Senior Manager
Leads cross-functional GTM operations connecting Product and Revenue teams, coordinating launches, planning, feedback loops, and scalable operating mechanisms. Requires 6+ years in program management or operations, strong project management and communication skills, and the ability to drive alignment without direct authority.
About the job
Responsibilities
- Coordinate cross-functional go-to-market initiatives across Revenue and Product from planning through launch, adoption, and optimization.
- Build and maintain project plans covering owners, milestones, dependencies, risks, open questions, and decisions.
- Partner with Sales, Account Management, Marketing, Enablement, Product, Analytics, Operations, Finance, and GTM leadership to keep workstreams coordinated.
- Create visibility into program status, blockers, decisions, and next steps through documentation, operating cadences, and follow-through.
- Coordinate product readiness and launch processes for new products, features, and capabilities across customer-facing teams.
- Maintain launch documentation, trackers, and communication flows before, during, and after launches.
- Support feedback loops that identify what is working, improvement areas, and inputs for future planning.
- Develop and maintain templates, trackers, playbooks, intake processes, meeting cadences, status updates, and decision logs.
- Support planning and prioritization forums involving customer needs, commercial blockers, competitive dynamics, and roadmap opportunities.
- Analyze operational data, field feedback, and qualitative inputs to identify patterns and support stakeholder decisions.
- Identify opportunities to simplify workflows, reduce friction, and improve execution.
Requirements
- 6+ years of experience in program management, operations, go-to-market, product operations, sales operations, consulting, or a related field.
- Experience supporting cross-functional programs involving Product, Sales, Marketing, Enablement, Analytics, Operations, Finance, or other GTM teams.
- Strong project management skills, including management of multiple workstreams, timelines, dependencies, stakeholders, and follow-ups.
- Ability to structure ambiguous work into clear plans, owners, and next steps.
- Strong written and verbal communication skills, including status updates, meeting notes, decision logs, leadership summaries, and partner-facing resources.
- Ability to work with operational data, customer or field feedback, and qualitative inputs.
- Ability to build trust and drive alignment without direct authority.
- Strong follow-through and attention to detail.
- Commercial awareness of product launches, customer feedback, competitive insights, roadmap decisions, seller outcomes, and business performance.
- Comfort working in a fast-moving environment with shifting priorities and evolving processes.
Nice to Have
- Experience in payments, fintech, SaaS, commerce, marketplaces, or another operationally complex industry.
Compensation
- Annual base salary ranges from $164,300 to $297,000 USD, depending on location zone, skills, experience, qualifications, and market conditions.
- Benefits include remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning.
Skills
Program Management, Project Management, Go-To-Market Operations, Product Operations, Sales Operations, Product Launches, Cross-Functional Coordination, Operational Data, Feedback Loops, Playbooks, Intake Processes, Decision Logs, SaaS, Fintech
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