Director, People Operations

What You'll Do

Lead and Transform People Operations

• Transform and lead the People Operations team to align with the company's new Employee & Manager Experience strategy.
• Oversee all employee-facing People Operations services, ensuring timely, accurate, and high-quality support across the employee lifecycle.
• Act as the "front door" to HR, establishing seamless handoffs and strong operational relationships across the Chief People Officer Leadership Team (CPOLT).
• Drive process standardization, simplification, and global consistency across all HR operations.

Drive Automation and Agentic Support

• Champion the adoption of agentic support by playing a lead role in the Okta 1 implementation.
• Leverage technology, automation, and AI as force multipliers to improve efficiency, scale services, and elevate the user experience.
• Partner with TDI, HRIS and Digital Solutions to ensure systems are configured to support intuitive, self-service experiences for employees and managers.

Oversee Policy and Compliance Operations

• Lead the completion, standardization, and writing of all HR policies globally, ensuring they are clear, compliant, and accessible.
• Ensure operational compliance across all regions, mitigating risk while maintaining a frictionless employee experience.

Enable the Future-State Support Model

• Partner with the VP to build the infrastructure required for the new Manager Support Model, enabling a team of generalists to handle day-to-day leadership challenges.
• Provide the operational backbone necessary to shift transactional support away from People Business Partners.

What Success Looks Like

• Team Optimization: The People Operations team is successfully aligned to our new service model, highly engaged, and equipped with the development and support needed to scale efficiently.
• Service Excellence: Employees consistently report that accessing HR support is simple, intuitive, and fast. Core operational processes are executed flawlessly.
• Technological Adoption: Agentic support and Okta 1 are successfully implemented and widely adopted, leading to a measurable increase in self-service resolution and automated service delivery.
• Global Consistency: All global HR policies are fully documented, communicated, and easily navigable by the workforce.
• Strategic Enablement: By owning the operational details and front-line support, you successfully enable the broader HR team and People Business Partners to focus on strategic organizational goals.

Leadership Expectations

• Product-Minded Builder: You think like a product leader, designing HR processes and operational workflows around the customer (employee) need.
• Relentless Simplifier: You naturally challenge unnecessary complexity and strive for operational elegance.
• Tech-Forward: You embrace technology and AI, always looking for ways to automate manual tasks and scale impact.
• Collaborative Partner: You build strong cross-functional relationships and operate with a high degree of customer service and empathy.
• Change Champion: You are comfortable navigating ambiguity, driving change, and leading teams through transformation.