Director of Sales Engineering and Solution Design

Team Leadership

• Lead, mentor, and grow a team of Sales Engineers, setting clear expectations, coaching on technical depth and customer engagement
• Establish team operating playbooks and a culture of continuous learning across AI, interoperability, and solution design
• Recruit and onboard top-tier technical and commercial talent as the team scales

Solution Design & Technical Architecture

• Personally drive solution design and technical architecture for complex, high-impact prospects in a healthcare setting
• Create detailed architectural diagrams (data flow, integration topology, system context) that clearly communicate how Zus fits within a prospect’s technical ecosystem
• Design and validate customer integrations with Zus APIs, healthcare data models, and interoperability standards
• Act as the senior technical escalation point for complex integrations, edge cases, and customer challenges
• Develop and maintain a library of reference architectures, reusable solution patterns, and integration blueprints that accelerate customer delivery
• Design solutions that incorporate AI and machine learning capabilities - including clinical data enrichment, intelligent matching, predictive insights, and workflow automation

Pre-Sales Execution & Technical Storytelling

• Own and execute the technical pre-sales motion, from discovery through proof-of-concept and handoff to post-sale teams
• Deliver and oversee technical demos and executive-level presentations to audiences ranging from engineers to C-suite stakeholders
• Translate sometimes ambiguous customer requirements into crisp, feasible technical proposals with clear success criteria

Cross-Functional Collaboration

• Partner with Product and Engineering to translate customer feedback into product improvements and roadmap input
• Ensure a smooth, well-documented handoff from pre-sales to Customer Success and Implementation
• Collaborate cross-functionally to improve go-to-market strategy, technical enablement, and sales effectiveness

Requirements

• 6+ years of experience in Sales Engineering, Solutions Architecture, or Technical Implementation, including experience in healthtech or healthcare data platforms
• Prior experience managing or mentoring a small technical team, with a hands-on leadership style
• Strong hands-on experience designing and implementing solutions using RESTful APIs, healthcare interoperability standards (FHIR, C-CDA, HL7), and EMR data
• Proficiency in SQL and comfort working directly with complex healthcare data models
• Demonstrated ability to design end-to-end solutions that balance technical feasibility, customer needs, and business outcomes
• Excellent communication skills and the ability to clearly explain complex concepts to technical and non-technical stakeholders

Preferred & Differentiating Experience

• Familiarity with AI/ML applications in healthcare including: NLP for clinical data, predictive analytics, intelligent document processing, or LLM-powered workflows
• Experience building or presenting AI-augmented product demos and proof-of-concepts
• Background with cloud-native architectures (AWS, GCP, or Azure), containerization, and modern CI/CD pipelines
• Exposure to value-based care models, population health platforms, or payer-provider data exchange