Account Manager 3, Customer Success
Customer Success Manager driving product adoption, value realization, and renewals for enterprise identity solutions. Requires 2+ years post-sales experience and strong stakeholder management.
Deployment Strategist
Leads post-sale deployments and customer success for defense and space companies, owning onboarding, adoption, expansions, renewals, and health metrics. Requires 1-3 years consulting/strategy experience, high agency, and entrepreneurial mindset in a San Francisco office.
140k – 200kSan Francisco, CACustomer SuccessOnsite1+ YOE
About the role
Responsibilities
- Serve as the deployment lead for a portfolio of large defense and space companies, owning post-sale relationships including onboarding/training, enterprise adoption, expansion, and renewals.
- Coordinate complex product onboarding for defense-tech startups to Fortune 500 companies to maximize Usul’s value.
- Lead commercial upsell/cross-sell expansions within accounts.
- Own customer health using metrics to increase retention, reduce churn, and close renewals.
- Collaborate with Sales, Product, and Engineering to influence product roadmap.
Requirements
- 1-3 years of consulting/strategy experience with big, old industries (McKinsey, Bain, BCG preferred).
- Crazy high agency and ability to context switch extremely fast.
- Willingness to travel 1-2 times per month for client engagements.
- Entrepreneurial experience and mindset.
- High EQ.
- In office forward - 5 days per week in San Francisco.
Nice-to-Haves
- Experience leading software deployments in large businesses.
Skills
Customer OnboardingEnterprise AdoptionAccount ManagementUpsell/Cross-SellCustomer Health MetricsRoi PitchingC-Suite NavigationSoftware DeploymentConsultingStrategy
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