Account Manager 3, Customer Success

Roles & Responsibilities

• Help customers realize value quickly and drive strong product adoption.
• Act as a trusted advisor by understanding customer goals, use cases, and business priorities.
• Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations.
• Champion the voice of the customer internally and partner cross-functionally to improve outcomes.
• Take ownership of customer needs and blockers, coordinating the right resources to keep momentum.
• Review product usage, align success plans to customer goals, and adapt guidance as needs evolve.
• Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through.
• Partner closely with sales, support, product, and delivery teams to provide a coordinated customer experience.
• Support renewal and expansion outcomes through strong adoption, customer value realization, and effective account partnership, with compensation aligned in part to these results.

Required Skills

• 2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales roles.
• Ability to balance technical fluency with value-based customer engagement, with clear strength in one area and the capacity to grow in the other.
• Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity.
• Strong stakeholder management and relationship-building skills across customer and internal teams.
• Ability to connect product capabilities to customer goals, business outcomes, and long-term value.
• Experience working cross-functionally with sales, product, support, engineering, and delivery teams.
• Strong organizational skills and consistent follow-through across multiple priorities.
• Bachelor’s degree strongly preferred.
• Technical background or experience in a technical customer-facing role strongly preferred.

Compensation & Benefits

• Pay Range (On-Target-Earnings) $140,000 - $160,000
• Full-time, non-Sales US employees are also eligible for annual discretionary bonuses that are funded based on prior year company performance.
• RSA Sales team members are eligible to participate in company commission plans.
• RSA offers its eligible US employees a comprehensive array of benefit programs including flexible paid-time-off, health, disability, and life insurance, and a 401(k) retirement plan with company matching contributions.