Account Manager 3, Customer Success
Customer Success Manager driving product adoption, value realization, and renewals for enterprise identity solutions. Requires 2+ years post-sales experience and strong stakeholder management.
Capture Engineer
Leverages government contracting expertise (1-5 years) to drive customer success, champion product adoption, and inform product roadmaps for AI platform serving defense primes. Bridges legacy workflows with modern tech in risk-averse industry.
140k – 200kSan Francisco, CACustomer SuccessOnsite1+ YOE
About the role
Responsibilities
- Drive customer success by advising Fortune 500 defense companies on transforming their capture process using firsthand expertise.
- Champion product adoption: lead onboardings, pilots, and enterprise rollouts at major defense primes with customer deployment teams.
- Serve as the internal voice of the user, bridging product, government contracting workflows, customer deployments, product roadmaps, and engineering priorities.
Requirements
- 1-5 years of experience with government contracts, budget tracking, proposal writing, lobbying, etc.
- Experience at a prime contractor or government consultant, understanding end-to-end processes for how defense companies win new business.
- Familiarity with how BD/Capture people think.
- Tech-forward mindset: daily AI usage, excitement to implement frontier technology in legacy defense enterprises (no coding required).
Skills
Government ContractingSam.GovProposal WritingBudget TrackingLobbyingBd/CaptureAI ToolsCrm SystemsDefense ProcurementEnterprise Software
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