Works directly with customers to optimize API usage, deeply understanding their products and use cases while acting as an API power user to drive impact and scale.
Support Operations Engineer owns customer interactions end-to-end, identifies recurring issues for product/engineering improvements, maintains AI-powered knowledge bases and support tooling, and analyzes data for operational enhancements in a B2B tech environment.
Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, and trains stakeholders. Requires 3+ years software engineering experience, programming proficiency (C#, Python, etc.), Secret clearance, and up to 50% travel.
Builds technical support for AI/ML workloads by shipping code, automating fixes, and directly assisting customers with debugging and optimization. Requires deep expertise in low-level infrastructure or AI/ML engineering with strong communication skills.
Build IT workflow automation and security tooling using Go, Temporal, and Kubernetes while supporting internal infrastructure and integrations. Requires Go programming, Linux/K8s experience, Terraform, and IT security background.
Leads and scales technical support team for AI Sequencing product, managing KPIs across chat/email/Slack, building AI automations/knowledge base, and driving cross-functional fixes with Eng/PM. Requires 5+ years technical support with 2+ in leadership at B2B SaaS startups.