Customer Engineer

Responsibilities

• Ship code that matters: fix bugs, build features, and create automation that improves the experience for every Modal user.
• Work directly with customers: help developers and ML engineers debug, optimize, and architect their workloads across Slack, email, and calls.
• Build scalable systems: design tooling, dashboards, and automated workflows that make support efficient at scale.
• Close the feedback loop: translate patterns into docs fixes, API changes, or new feature proposals.
• Contribute to open source and technical content: write examples, build demos, and publish content.

Requirements

• Depth in low-level infrastructure (operating systems, file systems, networking, performance profiling, cluster management, distributed systems) or AI/ML engineering (training models, optimizing inference, GPUs, ML infrastructure), with familiarity in the other.
• Automation mindset to eliminate manual processes.
• Clear communicator for explaining issues, writing bug reports, and documentation.