Employee Lifecycle Associate

Responsibilities

Employee Lifecycle Experience & Communications

• Own the employee experience and communications across onboarding, offboarding, relocations, benefits, leaves of absence, and other key lifecycle moments.
• Partner with Lifecycle Analysts and the Lifecycle Manager to deliver a coordinated, scalable employee experience.
• Develop and maintain employee communications, documentation, AI-powered Help Desk guidance, FAQs, and knowledge base content.
• Respond to employee questions and support requests while improving communications, documentation, automation, and operational processes.
• Create and improve manager and employee resources, including onboarding guides, leave toolkits, and offboarding guidance, in partnership with HR Business Partners.
• Create scalable SOPs and operational resources for consistent, efficient lifecycle processes.
• Use employee feedback, support trends, and operational data to identify opportunities to simplify processes.
• Collaborate with Recruiters, Managers, People Success Partners, Compensation, Finance, IT, and external vendors.

Benefits & Leaves Operations

• Support the day-to-day operations of benefits and leave programs.
• Support benefits operations across new hires, life events, leaves of absence, relocations, and offboarding.
• Support leave intake, tracking, employee and manager communications, and return-to-work processes.
• Audit and reconcile benefits data, investigate discrepancies, and partner with Payroll, Finance, vendors, and internal teams.
• Serve as a cross-trained backup for benefits and leave operations.

Requirements

• 3–5+ years of People Operations, HR Operations, benefits, payroll, HRIS, compensation operations, or similarly complex business-operations experience.
• Ability to communicate directly with employees about sensitive operational topics with clarity, empathy, and sound judgment.
• Experience independently owning recurring operational processes and improving their clarity, accuracy, or scalability.
• Strong data-management capabilities, including auditing, reconciliation, cleanup, and careful handling of sensitive employee information.
• Experience partnering across functions and communicating with employees, leaders, vendors, and operational stakeholders.
• Strong spreadsheet skills and confidence learning or administering HRIS and connected systems.
• Excellent judgment, prioritization, and attention to detail in a high-volume, high-trust environment.

Nice to Haves

• Experience using workflow automation or AI-assisted tools to improve operational processes.
• Benefits administration, benefits reconciliation, or vendor-management experience.
• Experience with Workday, Paylocity, Deel, or comparable HRIS, benefits, and global-worker systems.
• Experience supporting an HRIS implementation or large-scale data migration.

Compensation & Benefits

• Annual salary: $112,000–$154,000.
• Flexible PTO.
• Home-office equipment ordering.
• Health and wellness stipend.
• Intra-office travel budget.
• Medical, dental, and vision insurance coverage for U.S. employees, with partial dependent coverage.
• One Medical annual membership.
• 401(k) with employer match.
• Fertility HRA of up to $10,000 per year.
• Paid parental leave.
• Pet insurance.
• In-office perks and relocation support to New York City or San Francisco as needed.