Database Support Engineer

Responsibilities

• Investigate and resolve advanced customer issues across PostgreSQL, Auth, Row Level Security (RLS), Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative advice to optimize workloads, avoid common pitfalls, and support advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate issues to engineering with clear reproduction steps.
• Ask targeted questions to turn incomplete reports into actionable cases.
• Communicate clearly and empathetically with users of all levels, especially during high-impact or time-sensitive situations.
• Identify patterns across tickets and recommend improvements to documentation, tooling, and the product.
• Mentor junior team members and improve support quality.

Requirements

• 7+ years of experience in technical support, databases, backend engineering, SRE, or a similar field.
• Deep PostgreSQL expertise, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and database internals.
• Strong high-performance SQL and query optimization skills.
• Experience troubleshooting complex setups, including multi-tenant schema patterns and distributed-system behavior.
• Ability to debug difficult Edge Function failures.
• Experience handling data migration issues, including pg_dump/restore, schema drift, failed migrations, and safe recovery.
• Hands-on experience with cloud hosting providers such as AWS.
• Comfort working in terminal and Linux environments.
• Ability to thrive in high-volume situations and quickly form and test assumptions.
• Required residency within EMEA time zones.

Compensation and Benefits

• Fully remote work.
• WeWork membership or coworking allowance.
• Employee equity through ESOP.
• Health insurance coverage: 100% for employees and 80% for dependents.
• Tech allowance for equipment and workspace setup.
• Annual company off-sites.
• Flexible, asynchronous work.
• Annual professional-development allowance.