Enterprise Solutions Engineer
The Solutions Engineer will help enterprise customers architect and implement voice AI integrations, partnering with account executives and product teams. The role requires strong Python and software architecture skills, customer-facing technical experience, and excellent communication.
About the job
Responsibilities
- Collaborate with Account Executives to enhance the technical aspects of the sales process.
- Work directly with technical contacts at customer and prospective customer organizations to provide tailored support and architect solutions.
- Create technical demonstrations that communicate the product’s value proposition.
- Develop technical enablement resources for the sales team.
- Build self-service tools and documentation that help customers implement solutions independently.
- Identify opportunities to standardize and scale common integration patterns or features, and collaborate with product teams to implement them.
Requirements
- Passion for AI, technology, and ElevenLabs products.
- Enjoyment of direct customer engagement, solution iteration, and tailored technical support.
- Ability to identify patterns that can be standardized and scaled.
- Strong empathy for customers, sales teams, and product teams.
- Strong technical background in architecting integrations between products and existing customer solutions.
- Customer-facing experience, including through student clubs or side projects.
- Proficiency in Python, software development, software architecture, and common integration patterns.
- Excellent communication skills with the ability to adapt messaging to different audiences.
Compensation & Benefits
- Annual discretionary professional development stipend.
- Annual discretionary stipend for meeting colleagues in person.
- Annual company offsite.
- Monthly coworking stipend for employees outside main hubs.
Skills
Python, Software Architecture, Software Development, API Integrations, Technical Demonstrations, Customer Solutions, Technical Documentation, Artificial Intelligence
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