Analyst, Global Support Workforce Planning
The Analyst will develop forecasting, capacity, and scheduling models for Lyft’s global customer support workforce, translating demand data into staffing plans and leadership insights. The role requires 2+ years of analytical planning experience, SQL and Python proficiency, AI fluency, and a quantitative bachelor’s degree.
About the job
Responsibilities
- Develop and maintain models and frameworks connecting business drivers to staffing and resourcing decisions.
- Translate complex and ambiguous data into actionable insights and leadership recommendations.
- Execute day-to-day planning, including dashboard maintenance, reporting, and business reviews.
- Use AI tools to build and maintain dashboards, reports, and analyses.
- Identify and drive improvements to planning and operating processes.
- Respond quickly to ambiguous, time-sensitive requests using modern tools.
Requirements
- 2+ years of experience in planning, forecasting, capacity or resource management, consulting, investment banking, FP&A, or operations strategy.
- Hands-on SQL and Python skills.
- Fluency with AI tools for analysis and problem-solving.
- Strong business acumen, curiosity, communication, and stakeholder-management skills.
- Ability to turn data into business decisions and build context across systems and stakeholders.
- Bachelor's degree in Business, Engineering, Data Science, or a related quantitative field.
Nice-to-haves
- Experience with workforce management or resource planning.
- Advanced degree.
Compensation and Benefits
- Expected base pay: CAD $79,600–$99,500 in the Toronto area, excluding potential equity, bonus, and benefits.
- Extended health and dental coverage, life insurance, disability benefits, mental health benefits, family-building benefits, childcare and pet benefits, and a company-funded Health Care Savings Account.
- RRSP plan with company match.
- Flexible paid time off for salaried employees; hourly employees receive 15 days plus an additional day per year of service.
- 18 weeks of paid parental leave for eligible biological, adoptive, and foster parents.
- Subsidized commuter benefits and Lyft ride credits.
Skills
SQL, Python, Artificial Intelligence, Dashboarding, Forecasting, Capacity Planning, Resource Management, Workforce Management, Data Analysis, Business Forecasting
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