Delivery Lead
Lead and manage Strategic Project Leads delivering complex multimodal AI data programs end-to-end, owning quality, throughput, and customer outcomes. Requires 5+ years ops experience and 1+ year people management.
About the job
What You'll Do
- Lead and manage a team of Strategic Project Leads (SPLs) across multiple high-stakes AI data projects simultaneously
- Own delivery outcomes for your projects: throughput, quality, SLA performance, cost efficiency, and customer satisfaction
- Drive delivery across custom data pipelines and expert labeling workflows, translating researcher requirements into clear operational plans
- Collaborate with AI lab researchers and procurement partners to define data strategies, scope programs, and resolve escalations
- Drive systems-level improvements — standardize playbooks, improve tooling, and build infrastructure that makes the team faster and more reliable at scale
- Coach and develop SPLs; ensure high-quality AI Trainer experience and strong contributor retention
- Partner with Product and Engineering to evolve internal tooling, automation, and operational systems
Required Qualifications
- 5+ years in operationally intensive roles (marketplace, data ops, logistics, or similar)
- 1+ year of people management with clear impact on team performance
- Metrics-driven with a systems-thinking approach to operations
- Experience owning delivery outcomes across multi-stakeholder, high-velocity projects
- Hands-on operator willing to dive into execution when needed
- Must be proficient in using LLMs in your every day work, including building scripting logic and working with large datasets with LLM assistance
Preferred Qualifications
- 1+ year in AI data operations (RLHF, annotation, model evaluation)
- STEM background or strong technical fluency
- Python & REACT working knowledge
- Experience managing distributed contributor workforces at scale
- Background in management consulting, investment banking, or high-growth startups
Skills
Python, React, LLMs, Data Operations, Project Management, Team Leadership, Metrics & Analytics, Workflow Automation, Stakeholder Management, Scripting
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