Mission Operations Coordinator
Coordinates overnight fleet operations by translating plans into schedules, optimizing operator and mission allocation, handling escalations, and driving workflow improvements. Requires at least one year of planning or operations experience, strong data skills, and flexibility for shift rotations.
About the job
Responsibilities
- Schedule, coordinate, and optimize fleet operations across multiple geographies and operational missions.
- Translate weekly plans into daily schedules and operator assignments; track plan versus actual performance and provide deviation insights.
- Coordinate full shifts involving testing, manual data collection, activity documentation, and on-road operations.
- Support drivers and operators in meeting team and program goals.
- Ensure procedures and checklists are followed, using appropriate escalation processes.
- Publish daily shift reports and handoff notes.
- Provide customer support for commercial deliveries by interacting with merchants and customers, supporting on-road operations, and escalating issues.
- Serve as the initial escalation point for technical, software, and emergency situations.
- Communicate with field operators and respond to operational issues as needed.
- Lead workflow optimization, automation, planning, and continuous improvement initiatives with cross-functional stakeholders.
- Synthesize operational data to support planning and plan-versus-actual analysis.
- Lead team initiatives that improve communication and alignment with processes and policies.
Requirements
- At least 1 year of experience in resource planning, allocation, optimization, reporting, or a related area; fleet management, autonomous driving, and robotics operations experience is preferred.
- Ability to schedule operating times for assigned shifts, including shift rotations and overnight work.
- Ability to analyze and synthesize operational data into actionable insights.
- Comfortable working with Google Sheets, Data Studio, and Looker.
- Ability to work independently, solve problems, and resolve issues in a fast-paced, dynamic environment.
- Exceptional interpersonal and communication skills.
- Flexibility to accommodate changing business needs and schedule changes.
Nice-to-haves
- 2+ years of experience in resource planning, allocation, and optimization.
- 2+ years of experience in the autonomous vehicle or delivery industry.
- BA/BS degree or equivalent practical experience.
Compensation
- Base salary: $65,640–$88,690 annually.
- Eligible for an annual performance bonus, equity, and competitive benefits.
Skills
Resource Planning, Fleet Management, Allocation Optimization, Google Sheets, Google Data Studio, Looker, Data Analysis, Workflow Automation, Scheduling, Operations Reporting
Similar jobs
Business Operations jobs
Nuro
Santa Clara, CA
Coordinates and optimizes autonomous fleet operations across shifts and geographies, including scheduling, allocation, troubleshooting, emergency response, and workflow improvement. Requires at least one year of resource planning or related operations experience and comfort with operational data tools.
OneSignal
United States
Owns carrier and provider operations for the SMS business, including 10DLC registrations, RCS applications, provisioning, and compliance workflows. Requires at least one year of telecom, messaging, trust and safety, or technical operations experience and strong organizational and communication skills.
Vestwell
King Of Prussia, PA
Supports retirement-plan conversions and deconversions by coordinating asset transfers, trade settlement, stakeholders, timelines, and operational issues. Requires a Finance or Accounting degree, strong numerical and organizational skills, and advanced Excel proficiency.
Flexport
Chicago, IL
Leads fulfillment-center operations and manages a 30–100-person team, with responsibility for safety, inventory accuracy, performance reporting, process improvement, and issue resolution. Requires at least two years of people-management experience and warehouse, fulfillment, or logistics expertise.
Flexport
Pleasant Prairie, WI
Leads a 30–100-person fulfillment-center team, owning safety, inventory accuracy, shipping and receiving performance, process improvements, and issue resolution. Requires at least two years of people-management experience plus warehouse, fulfillment, or logistics experience and SQL-based reporting skills.