Area Manager

Responsibilities

• Launch and operate a fulfillment center as a people leader responsible for an operating-floor process and team.
• Coach, manage, and develop a team of 30–100 employees.
• Communicate policies, maintain compliance and consistency, and take corrective action when needed.
• Create, manage, and support department recognition programs.
• Support safety programs and OSHA compliance.
• Ensure building-security and product-loss-prevention procedures are followed.
• Own performance reporting for fulfillment-center operations, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Hold teams to SLA expectations and provide performance reports and action plans.
• Facilitate troubleshooting with cross-functional partners and serve as an escalation point for fulfillment-related issues.
• Identify root causes of inventory-accuracy gaps and drive corrective initiatives.
• Review defect-rate trends and identify operational-improvement opportunities.
• Document learnings and best practices for standard operating procedures.
• Prioritize systemic problem resolution with Growth and Engineering teams.

Requirements

• 2+ years managing staff of five or more.
• Experience in warehousing, fulfillment, or transportation/logistics management.
• Demonstrated ability to drive process improvements and make sound decisions using problem-solving and data analysis.
• Experience collaborating with internal and external business partners to improve operational performance, efficiency, and quality.
• Strong communication, presentation, interpersonal, prioritization, and problem-solving skills.
• Ability to work in a fast-paced, ambiguous, deadline-oriented, rapid-growth environment.
• Strong attention to detail and cross-functional collaboration skills.
• Computer literacy, including Google Sheets or Microsoft Excel.
• Experience working with SQL and creating and running reports.
• Ability to lift up to 49 pounds and perform frequent standing, walking, pushing, pulling, squatting, bending, and reaching for shifts of up to 10–12 hours.
• Willingness to work permanent shifts that may include overnights, holidays, and weekends.
• Ability to work in variable noise and temperatures, including occasional temperatures above 90°F, and on secure mezzanines up to 40 feet high where applicable.