Area Manager
Leads a 30–100-person fulfillment-center team, owning safety, inventory accuracy, shipping and receiving performance, process improvements, and issue resolution. Requires at least two years of people-management experience plus warehouse, fulfillment, or logistics experience and SQL-based reporting skills.
About the job
Responsibilities
- Launch and operate a fulfillment center process and team on the operating floor.
- Coach, manage, and develop a team of 30–100.
- Communicate policies, maintain compliance and consistency, and take corrective action when needed.
- Create, manage, and support recognition programs.
- Support safety programs and OSHA compliance.
- Ensure building security and product loss-prevention procedures are followed.
- Own performance reporting for receiving, shipping, inventory accuracy, and packing quality.
- Hold teams to SLA expectations and provide performance reports and action plans.
- Troubleshoot fulfillment problems with cross-functional partners and serve as an escalation point.
- Identify root causes of inventory-accuracy gaps and implement strategic improvements.
- Review defect-rate trends and identify operational improvement opportunities.
- Document learnings and best practices for standard operating procedures.
- Prioritize systemic problem resolution with Growth and Engineering teams.
Requirements
- 2+ years managing staff of five or more.
- Experience in warehousing, fulfillment, or transportation/logistics management.
- Experience using problem-solving and data analysis to make high-judgment decisions.
- Experience with SQL and creating and running reports.
- Strong computer literacy, including Google Sheets or Excel.
- Strong communication, presentation, interpersonal, prioritization, and problem-solving skills.
- Ability to collaborate with internal and external business partners.
- Ability to work in a fast-paced, ambiguous, deadline-oriented environment.
- Willingness to work permanent shifts that may include overnight shifts, holidays, and weekends.
- Ability to lift up to 49 pounds, frequently push, pull, squat, bend, and reach, and stand or walk for 10–12 hours.
- Ability to work in variable noise and temperatures, and on secure mezzanines up to 40 feet high where applicable.
- Three months of onboarding and training at the Des Plaines, Illinois site before transitioning to Pleasant Prairie, Wisconsin.
Compensation
- US base salary: $64,800–$81,000 USD
- Additional rewards may include bonus, equity, medical and dental benefits, and flexible time off.
Skills
SQL, Google Sheets, Excel, Osha Compliance, Inventory Management, Fulfillment Operations, Warehouse Management, Transportation Logistics, Data Analysis, Process Improvement, Standard Operating Procedures, Loss Prevention
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