Solutions Architect

Responsibilities

• Establish and maintain role as customer's primary technical advisor
• Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture
• Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean
• Identify opportunities to expand Glean use within customer business application architecture
• Provide training and guidance to customer technical resources
• Align technical plans with customers and Glean Customer Success
• Assist with issue identification, troubleshooting, and remediation
• Work with Product Management and Engineering to drive product improvements
• Be an active member of the Glean customer technical community

Requirements

Technical skills:

• Software development experience in at least two of: Python, Java, Go
• API and custom data integration experience in Hybrid or SaaS environment
• Technical debugging: log analysis, code analysis, end-to-end transaction tracing
• Networking expertise: cloud and on-premise networking
• Experience in at least two of: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
• Hands-on experience with Cloud technologies in at least one of: Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure
• Security & audit experience

Interpersonal skills:

• Clear communication and professional presentation skills
• Project planning and execution
• Self-motivated and proactive
• Detail-oriented and methodical
• Data-driven approach

Pre or Post-sales Solution Architect experience in a product-led company is a huge plus

Education

• Bachelor’s Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience

Compensation & Benefits

• Standard OTE range: $160,000-$225,000 annually
• Variable compensation, equity, and benefits eligibility
• Comprehensive benefits: Medical, Vision, Dental, generous time-off, 401k, home office stipend, education and wellness stipends, company events, daily lunches