Senior Technical Enablement Specialist
Leads the design, rollout, and adoption of enablement programs for Databricks Technical Support Engineers, partnering with support leaders and subject-matter experts. The role requires technical-audience enablement experience, technical support knowledge, cross-functional stakeholder management, and strong analytical skills.
About the job
Responsibilities
- Lead the design, rollout, adoption, curation, and maintenance of enablement programs for Databricks Technical Support Engineers.
- Collaborate with Support leaders, subject-matter experts, technical curriculum developers, and technical enablement specialists.
- Design onboarding and everboarding programs that develop and maintain technical and soft skills for Technical Support Engineers.
- Stay current with Databricks Support offerings and understand Support business needs and requirements.
- Create high-impact enablement programs and curate or design content needed to support them.
- Drive improvements in Support KPIs through successful enablement programs.
Requirements
- Experience with enablement programs for technical audiences.
- Experience with technical support best practices.
- Experience managing cross-functional stakeholders.
- Strong analytical skills and data-driven decision-making.
Nice-to-haves
- Experience designing and developing highly technical training.
Benefits
- Comprehensive benefits and perks tailored to employees' regional needs.
Skills
Technical Enablement, Technical Support, Training Design, Curriculum Development, Stakeholder Management, Analytical Skills, Data-Driven Decision-Making, Onboarding, Everboarding, Program Design
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