Staff Product Manager – Agency Monetization & Wallet

Responsibilities

• Own the product strategy, vision, and roadmap for HighLevel’s reselling, rebilling, and wallet platform.
• Identify customer problems and market opportunities related to agency monetization and financial operations.
• Lead product initiatives from discovery through execution, launch, and continuous improvement.
• Build scalable, reliable, and intuitive experiences in partnership with Engineering and Design.
• Collaborate with Finance, Revenue Operations, Tax, Customer Success, and Product teams on end-to-end monetization workflows.
• Define success metrics, use customer insights and data, and optimize product performance.
• Drive stakeholder alignment and influence product direction across multiple teams.
• Mentor Product Managers and strengthen product management practices.

Product Areas

• Reselling and rebilling platforms
• Agency and subaccount wallets
• Wallet funding and automatic recharge
• Transaction history and financial transparency
• Credits, refunds, and adjustments
• Markups and margin management
• Agency tax experiences
• Wallet APIs and platform services
• Monetization frameworks used by product teams

Requirements

• 8+ years of Product Management experience, including ownership of complex financial or payments infrastructure in SaaS or fintech environments.
• Experience designing, shipping, and scaling systems handling high volumes of financial transactions and reconciliations.
• Deep understanding of Stripe’s ecosystem, including Connected Accounts, Treasury, Payment Intents, Tax APIs, and reconciliation workflows.
• Strong understanding of global payments, multi-currency management, and foreign-exchange settlement across the US, EU, Canada, India, and Australia.
• Experience implementing or integrating tax compliance systems such as Stripe Tax, Avalara, or internal frameworks for B2B and reseller transactions.
• Ability to work across finance, tax, and engineering teams to ensure accounting accuracy and regulatory alignment.
• Comfort with data validation, variance analysis, and mapping product usage to revenue.
• Analytical experience using SQL, business intelligence tools, or financial data models.
• Strong stakeholder management and communication skills.
• Track record of measurable impact through systemic improvements, automation, and data-driven decisions.

Nice-to-Haves

• Experience building or managing usage-based billing or embedded finance platforms.
• Familiarity with NetSuite, Chargebee, QuickBooks, and payment data pipelines.
• Understanding of reseller ecosystems, margin management, and agency billing workflows.
• Experience with cross-border compliance and digital goods taxation, including VAT, GST, and HST.
• Exposure to financial ledger design, double-entry accounting, or journal reconciliation automation.
• Technical fluency with APIs, data pipelines, and internal payments and finance tools.
• Experience in high-scale SaaS or fintech environments such as Stripe, Shopify, Adyen, PayPal, or B2B billing systems.
• Experience working in remote, global teams across functions and time zones.