Senior Technical Product & Program Manager, Platform Engineering

Responsibilities

• Partner with SRE Infra Enablement, Developer Experience, Security, and API & Auth Platform leaders to understand strategies, constraints, dependencies, and investment choices.
• Facilitate roadmap processes that turn technical opportunities, operational pain points, and partner needs into clear priorities and sequenced investments.
• Clarify problems, define desired outcomes, evaluate options, and document decisions and tradeoffs with engineering leaders and senior technical staff.
• Track roadmap commitments and platform outcomes, surfacing risks, dependencies, and decisions early.
• Help teams make explicit capacity tradeoffs and define required partner support and adoption.
• Partner with product engineering teams to address adoption barriers and ensure platform capabilities are usable, documented, and supported.
• Define and track measures related to reliability, security posture, developer experience, adoption, delivery efficiency, operational burden, and service performance.
• Coordinate cross-team initiatives involving migrations, standards, shared services, and engineering workflow changes.
• Prepare concise updates and decision documents for platform leadership.

Requirements

• Strong experience shaping and executing roadmaps for backend platforms, infrastructure, developer tooling, SRE, security, APIs, authentication, or related technical domains.
• Experience leading complex, cross-team programs through influence, adoption, and sustained partnership rather than direct authority.
• Technical depth in backend architecture, operational tradeoffs, reliability, security, developer workflows, or platform APIs.
• Ability to turn ambiguous technical problems into clear decisions, priorities, milestones, and measurable outcomes.
• Experience balancing near-term delivery with long-term platform health, including standards, migrations, deprecations, reliability improvements, and operational readiness.
• Strong prioritization judgment for shared platform investments with competing stakeholder needs.
• Exceptional written and verbal communication, including explaining technical tradeoffs to engineers and senior leaders.
• Collaborative, low-ego working style and willingness to understand technical problems deeply.
• Data-informed decision-making using metrics related to reliability, security, adoption, developer experience, and efficiency.

Compensation & Benefits

• New York City base salary: $125,000-$145,000.
• May be eligible for a company incentive bonus.
• Medical, dental, and vision coverage; life and AD&D insurance; short- and long-term disability.
• Infertility support, WPATH-aligned transgender health benefits, and an Employee Assistance Program.
• Transit benefits, FSA and HSA options.
• Equity for all employees, including new-hire and refresher grants.
• Flexible paid time off, paid parental leave, and a fully paid four-week sabbatical in the sixth year.
• Company-paid professional coaching.
• Day-one 401(k) match and matching on qualified student loan payments.