New Business Account Executive
The role acquires and closes enterprise customers across Twilio’s communications and data platform portfolio through consultative, multi-product solution selling. It requires 12 years of full-cycle sales experience, strategic enterprise relationship management, technical SaaS or CPaaS expertise, and strong forecasting and communication skills.
About the job
Responsibilities
- Acquire new customers across the full Twilio portfolio, with an assigned quota for incremental Account Contract Value (iACV).
- Own analytical, consultative sales cycles and build strategic customer partnerships.
- Develop trusted relationships with enterprise stakeholders, including C-suite executives.
- Prospect across assigned verticals and regions, understand business and technical requirements, and partner with Specialist Sales on complex deals.
- Collaborate with Product Specialists, Value Engineering, Enterprise Strategists, Finance, Legal, Pricing, Product, Operations, and GTM Strategy & Operations.
- Incubate new solutions and accelerate adoption of the Twilio platform.
- Design mutually beneficial contracts while balancing customer and business needs.
- Manage multiple projects and deals across shifting priorities.
- Develop long-range territory strategies and sales plans.
- Represent customer needs to Twilio product and carrier-relations teams.
- Establish subject-matter expertise in unified communications, data platforms, and relevant vertical industries.
- Generate and maintain accurate pipeline and forecasts using Salesforce.
Requirements
- 12 years of full-cycle sales experience, including at least 5 years managing or leading quantitative, highly analytical products or solutions for customers.
- Experience directly selling technical SaaS, CPaaS, or data platforms and developing strategic partnerships.
- Experience with outbound prospecting and total-account relationship strategies.
- Proven consultative technical solution-selling experience, including deep discovery and translating complex customer needs into integrated SaaS and API solutions.
- Ability to work with business and technical leaders and communicate the value of integrated data and AI.
- Experience using data to identify opportunities, prove value, and drive multi-product sales.
- Track record of managing business forecasts and financial models.
- Entrepreneurial mindset and willingness to define processes and build programs.
- Record of delivering market-driven results for scale and enterprise customers.
- Excellent verbal and written English communication skills.
- Bachelor’s degree or equivalent experience.
Nice to have
- Deep experience with CPaaS, data platforms, or global communications platforms.
- Domain expertise in Retail, eCommerce, DevOps, Fintech, Insurance, advertising optimization, banking, security, Software, SaaS, CPaaS, or PaaS.
Compensation and benefits
- Competitive pay.
- Generous time off, parental and wellness leave, healthcare, retirement savings, and other benefits; offerings vary by location.
- More than 30% travel is anticipated.
Skills
SaaS, Cpaas, Data Platforms, APIs, Artificial Intelligence, Unified Communications, Salesforce, Consultative Selling, Solution Selling, Financial Modeling, Forecasting, Outbound Prospecting, Value Engineering, Enterprise Sales
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