AI Success Manager
Leads enterprise AI deployments and ongoing customer engagements, from technical configuration and go-live through renewal. The role combines implementation management, strategic guidance, adoption planning, escalation ownership, and cross-functional coordination for enterprise SaaS customers.
About the job
Responsibilities
- Help customers achieve business outcomes through AI.
- Lead new customer deployments, including hands-on setup guidance for SSO and connectors.
- Own delivery from kickoff through go-live and renewal, aligning stakeholder expectations, timelines, and services budgets.
- Create and execute joint success plans that drive adoption, engagement, and measurable business value.
- Manage programs and develop, communicate, and execute tailored project plans.
- Facilitate collaboration across delivery, operations, and technical teams.
- Provide technical guidance and strategic partnership, serving as an escalation manager when needed.
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- Identify risks or blockers and drive resolution.
- Improve onboarding processes, playbooks, and best practices.
- Provide actionable product feedback and participate in internal improvement initiatives.
Requirements
- 3–5 years of experience in technical deployment, implementation management, or technical account management for enterprise SaaS products.
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
- Familiarity with cloud platforms such as AWS, GCP, or Azure and related services.
- Strong analytical, problem-solving, troubleshooting, project management, organizational, and communication skills.
- Experience serving enterprise clients in strategic, consultative, and hands-on roles.
- Experience with process documentation, playbooks, and continuous improvement initiatives.
- Technical configuration and troubleshooting experience.
- Ability to own escalations, handle ambiguity, and work effectively in a fast-paced, cross-functional, customer-focused environment.
- Strong verbal and written communication skills.
- Proactive, positive, curious, tenacious, and willing to take ownership.
- Ability to work US West hours.
Work Arrangement
- Hybrid: 4 days per week in the Bangalore office.
Compensation & Benefits
- Compensation is determined by location, level, job-related knowledge, skills, and experience.
- Certain roles may be eligible for variable compensation, equity, and benefits.
Skills
Artificial Intelligence, SSO, Cloud Platforms, AWS, GCP, Microsoft Azure, Agile, DevOps, Software Development Life Cycle, Technical Account Management, Project Management, Troubleshooting, Process Documentation, SaaS
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