Leads strategy, roadmap, and delivery of internal AI products to transform enterprise IT operations like helpdesk, automation, and decision support. Requires 10+ years product management with 3+ in AI/ML, IT expertise, and stakeholder collaboration.
164k – 323k/yr
Hybrid10+ YOEProduct Management
About the role
Key Responsibilities
AI Product Strategy & Roadmap
Define and execute the internal AI product strategy aligned with enterprise IT and business goals
Own multiple product lines in the internal AI product space
Prioritize high-value use cases across IT functions (helpdesk, infrastructure, security, applications, enterprise data)
Balance quick wins (AI copilots) with longer-term bold initiatives (AI-driven automation and decision-making)
Experience in implementing AI solutions for enterprises our size and scale, including enabling agentic platforms and best practices
Product Management Execution
Embrace the product mindset and own the lifecycle of AI products—from ideation, critical user journey definition, requirements gathering, vendor evaluation, prototyping, and implementation to scaling in production
Define and manage product backlogs, roadmaps, and success metrics
Drive adoption and ensure AI solutions are delivering measurable outcomes (efficiency, cost savings, user experience)
Stakeholder Engagement
Partner with IT leaders (Applications, Infrastructure, Security, Service Desk) to identify pain points and AI opportunities
Collaborate with business stakeholders to ensure alignment and secure sponsorship for AI initiatives
Communicate product vision, progress, and value realization to executive leadership
Governance & Risk Management
Ensure AI adoption complies with enterprise governance, security, privacy, and compliance standards
Work with data teams to ensure responsible AI practices and guardrails are in place
Team Leadership & Evangelism
Serve as a thought leader and evangelist for AI within IT, driving awareness, education, and adoption
Mentor junior product managers and contribute to building a culture of innovation in IT
Qualifications
10+ years of product management experience, with at least 3 years in AI/ML, automation, or enterprise IT solutions
Strong understanding of IT service delivery, enterprise applications, and internal operations
Demonstrated success delivering AI or advanced analytics products at scale in a corporate environment
Experience with AI platforms (e.g., OpenAI, Anthropic, Azure AI, AWS AI, Google Cloud AI) and integration with IT systems (ZenDesk, SuccessFactors, Salesforce, etc.)
Excellent communication and stakeholder management skills, with ability to influence at all levels
Familiarity with responsible AI practices, data governance, and compliance requirements
Bachelor’s degree in Computer Science (preferred), or related field (MBA or advanced degree preferred)
Own internal GTM technology products supporting CRM, lead-to-quote, sales productivity, and marketing automation. Define strategy, deliver AI-powered Customer Success platforms, and partner with Sales, Marketing, and RevOps teams.
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