Accounts Receivable Specialist
The Accounts Receivable Specialist manages overdue customer accounts, resolves invoice disputes, and coordinates payments and refunds with internal finance, sales, and billing teams. The role requires at least one year of collections experience, a bachelor's degree, and business fluency in English and German.
About the job
Responsibilities
- Focus on customer experience to reduce payment delays and achieve higher customer satisfaction.
- Monitor accounts daily, contact clients about overdue payments, and take action to encourage timely payments.
- Manage and resolve disputes in cooperation with sales, billing, and other stakeholders.
- Investigate historical data for debts and invoices.
- Collaborate with accounting operations to process payments and refunds.
- Prepare and present reports on collection activities and progress.
- Ensure customer queries are passed to the relevant teams with complete details for prompt resolution.
- Collaborate with stakeholders and functional areas on process improvements.
- Actively collaborate with other finance functions.
Requirements
- Bachelor's degree, preferably in Finance, Economics, and/or Linguistics.
- At least 1 year of full-time experience in a collections role.
- Business fluency in English.
- Business fluency in German.
- Strong communication skills for working with internal stakeholders and multinational teams.
- Strong numerical skills.
- Target-driven, proactive, quick to learn, and a team player.
- Independent and entrepreneurial approach to work.
- Located in Madrid and able to work onsite from the Celonis Madrid office.
Compensation & Benefits
- Restricted Stock Units (RSUs) and merit-based refresh grants for full-time employees.
- 24 weeks of fully paid parental leave for primary carers and 12 weeks for supporting carers.
- Flexible hybrid work model, unlimited PTO where applicable, and generous PTO globally.
- Learning and development through a 70-20-10 framework, mentorship, and a dedicated learning platform.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
- Paid time off for annual Impact Days supporting community and environmental causes.
- Inclusion Think Tank and annual Inclusion Days.
Skills
Accounts Receivable, Collections, Dispute Management, Payment Processing, Refund Processing, Invoice Investigation, Accounting Operations, Financial Reporting, Excel, Customer Relationship Management
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