Staff Solutions Architect, Opportunity LifeCycle Management

Responsibilities

• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies and systems.
• Design and implement solutions including front end (VF, SLD, SLD2), backend process (Flows, Triggers, Apex, Batch), 3rd party integrations (Trey.io, Workato, Mulesoft, SF Pubsub/grpc, Webhooks), data model and pipeline (Data Cloud, Snowflake, Presto, DBT, Amazon Glue) ensuring scalability, system health, and end user personas/experience.
• Read, review and design object oriented programming code like APEX, Python and set based scripting language like SOQL and SQL.
• Develop and maintain a holistic view of CRM processes and user personas to ensure projects are compatible with upstream and downstream systems and processes.
• Be a thought partner and communication bridge between Product manager, Technical Lead and Stakeholders by designing thoughtful technical solutions keeping overall CRM Platform and sales user experience in mind.
• Communicate regularly with a diverse group of stakeholders with different priorities, levels of maturity and technical acumen.
• In partnership with the product owner and product manager, lead projects end to end to improve the way Go-To-Market and internal teams track and manage Lead routing, Lead management, Lead to Opportunity, Forecasting and the Opportunity lifecycle.

Requirements

• 8-10 years of experience with Salesforce.com implementation, including 3-5 years of experience with Lead routing, Lead to contact conversion, Marketo and Outreach integrations and Opportunity management.
• 5+ years experience designing and implementing large scale automation and architecture changes within Salesforce.
• Demonstrated ability to understand business needs and translate user requirements into Salesforce solutions.
• Salesforce Admin Certification.
• Advanced knowledge of Salesforce declarative automation.
• Strong presentation, communication, and facilitation skills.
• Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail.
• Experience collaborating with a global team and working in a multi geographical environment.

Nice-to-Haves

• Salesforce Platform App Builder or Salesforce Developer 1 Certifications.
• Experience designing and building in Salesforce for a large user base (2000+).
• Experience mentoring and developing colleagues as a peer.
• Experience partnering with third-party tool vendors and collaborating on feature implementation.
• Salesforce Architecture certifications.
• Active in the Salesforce community.

Compensation & Benefits

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $126,560 - $160,700.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.
• Based in the San Francisco Bay area, California: $151,120 - $188,900.
• Eligible to participate in Twilio’s equity plan and corporate bonus plan.
• Health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.