Partner Solutions Architect
Partner Solutions Architect supporting global systems integrators through technical enablement, cloud and DevOps initiatives, demonstrations, and adoption of Datadog. Requires strong presentation skills, IT development or operations experience, and typically 10–15 years in customer- or partner-facing technical roles.
About the job
Responsibilities
- Onboard, train, enable, and certify partner technical resources.
- Participate in joint business planning and review sessions with Datadog and partner technical teams.
- Support partner technical initiatives, including customer demonstrations, proofs of value, enablement workshops, assessments, advice, and coaching on best practices.
- Advocate for partners’ technical concerns, including use cases, feature requests, and support issues, and help drive them to resolution.
- Analyze partner service offerings and recommend ways to increase the value and adoption of Datadog features and capabilities.
- Collaborate with product management, engineering, and technical services teams to identify and prioritize new features and capabilities.
- Curate and evolve best practices for Datadog platform adoption and customer success.
Requirements
- Solid technical grounding with hands-on experience in IT development and/or operations.
- Typically 10–15 years of experience in a customer- or partner-facing technical role.
- Strong learning orientation, business acumen, and ability to articulate technical value from the server room to the boardroom.
- Confident presentation skills.
- Hands-on experience in at least two of the following areas:
- Observability: Datadog, Splunk, AppDynamics, New Relic, or Dynatrace
- Public cloud: AWS, Azure, Google Cloud, or Alibaba Cloud
- Containerization: Docker, Kubernetes, OpenShift, or Cloud Foundry
- Development and scripting: Python, JavaScript, Ruby, Perl, PHP, or Go
- Configuration management: Terraform, Ansible, Puppet, or Chef
- CI/CD: Jenkins or GitLab
Nice-to-Haves
- Experience working in a technical role for or supporting channel partners, such as systems integrators or managed services providers.
- Experience using Datadog or other cloud monitoring tools, including APM, infrastructure monitoring, logs, synthetics, or network performance monitoring.
- Experience with root-cause analysis, troubleshooting, and debugging.
Compensation and Benefits
- Estimated annual salary: $149,000–$199,000 USD.
- Competitive equity package and potential variable compensation.
- Healthcare, dental, parental planning, and mental health benefits.
- 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan.
- New hire stock equity, employee stock purchase plan, professional development, product training, and career pathing.
Skills
Datadog, Splunk, AWS, Kubernetes, Docker, Python, JavaScript, Terraform, Ansible, Jenkins, GitLab, Troubleshooting
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