Legal Operations Team Lead
Leads and develops a legal operations team, managing capacity, performance, hiring, coaching, and process improvement. The role requires at least three years of operations-team leadership experience, strong stakeholder collaboration, and comfort using operational data.
About the job
Responsibilities
- Manage a team of Associates in a player-coach capacity, supporting delivery against goals and mentoring subject-matter expertise.
- Manage operational performance to deliver KPIs.
- Manage capacity and scheduling, including dividing and assigning work among team members.
- Ensure the team has the skills and resources needed to succeed.
- Set clear goals and expectations for individual and team performance.
- Foster continuous improvement of team processes and procedures.
- Support recruitment and hiring initiatives.
- Coach and mentor individuals through structured career-development conversations.
- Provide continuous performance feedback and facilitate periodic formal performance reviews.
- Drive initiatives that make the team a warm and welcoming place to work.
- Implement process improvements that improve productivity, reduce manual effort, and enhance user experience.
Requirements
- 3+ years of experience leading operations teams.
- Excellent interpersonal and communication skills.
- Strong planning and time-management skills.
- Ability to collaborate effectively with multiple cross-functional stakeholders.
- Experience mentoring others and providing constructive feedback.
- Ability to motivate and engage a team in a structured process.
- Ability to serve as a subject-matter expert in the relevant line of business.
- Experience in a team-lead or people-management role.
- Experience in customer service or internal- or external-user-facing operations.
Preferred Qualifications
- Uses data to set priorities, track progress, and identify emerging trends.
- Comfortable building or maintaining dashboards and interpreting operational metrics.
- Brings data into conversations, grounds decisions in evidence, and makes tradeoffs visible.
Skills
Operational Management, Team Leadership, Capacity Planning, Scheduling, Performance Management, Recruitment, Mentoring, Process Improvement, Cross-Functional Collaboration, Customer Service, Dashboards, Operational Metrics
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