Travel Operations Manager

Key Responsibilities

Reconciliation and Compliance

• Build and execute processes for accurate and timely reconciliation of ARC & BSP accounts worldwide.
• Develop tools and reporting procedures to automate billing, remittance and reconciliation of partner agency billings.
• Ensure strict adherence to BSP/IAR regulatory standards, including the timely submission of all required reports.
• Maintain Navan's IATA/IATAN process compliances.

Risk Management and Process Improvement

• Establish internal controls and operational redundancies to safeguard settlement workflows.
• Analyze reconciliation variances, identify root causes, and implement swift corrective actions.
• Conduct periodic audits to verify accuracy and compliance with industry regulations.
• Contribute to process improvement initiatives to enhance efficiency and scalability in settlement workflows.
• Troubleshoot financial discrepancies and help scale enterprise-grade back-office systems.

Stakeholder Collaboration and Reporting

• Partner with Finance, Operations, and Product teams to align reconciliation processes and data reporting needs.
• Prepare executive reports highlighting key financial trends, operational risks, and process improvements.
• Track and produce KPI reports across all processes while actively managing team OKRs.
• Collaborate across cross-functional teams and external partners to optimize collections and reduce bad debt exposure.

Operations & Performance Management

• Lead a team handling critical reconciliation, settlement, and dispute processes.
• Set clear, measurable individual and team goals (KPIs/OKRs) aligned with company objectives.
• Monitor team workflows, delegate tasks effectively, and optimize resource allocation to ensure deadlines are met.
• Track and report on team performance metrics to senior leadership on a weekly/monthly basis.
• Identify bottlenecks in current processes and implement continuous improvement strategies to boost efficiency and quality.

Training and Knowledge Sharing

• Lead, motivate and develop a team of analysts focused on BSP/ARC reconciliation and debit/credit memo dispute/loss management.
• Foster a collaborative, high-performing team environment with effective leadership, conflict resolution, and strategic thinking.

Requirements

• Deep expertise in BSP/ARC, Debit/Credit memo processes and BSP/IAR Operations.
• Hands-on proficiency with GDS platforms (Sabre/Amadeus), NDC, and reconciliation systems.
• Strong communicator with proven track record of effective leadership, conflict resolution, and strategic thinking.
• Collaborative leader who thrives in fast-paced environments and loves building robust, scalable processes and drives process efficiencies.
• Subject matter expert in IATA/BSP and ARC settlement operations.