Skip to content
CursorCursorSan Francisco, CA

Customer Success Strategy & Operations Manager

Build and optimize the operating system for the Customer Success / AI Deployment Management function, including metrics, models, frameworks, dashboards, and operating cadences to drive adoption, retention, and revenue growth. Requires strong analytical, modeling, and stakeholder skills with a builder mindset.

Salary not listed
HybridRevenue Operations

About the role

What you’ll do

  • Establish key metrics and compensation models for the ADM organization
  • Evaluate performance of the business, drivers and trends, and guide targeted action plans
  • Build, refine and optimize headcount and capacity models to ensure we make the right investments
  • Build, refine and optimize segmentation modeling to ensure we deliver the right service model that ultimately leads to revenue growth
  • Build and operationalize frameworks with the ADM organization, such as health scores, maturity models and corresponding playbooks that drive usage and growth
  • Build and operationalize dashboards that surface the right KPIs and insights at the right time to drive action across all levels of the organization
  • Build and operationalize an end-to-end operating cadence for the leadership team to support fast, informed decision-making
  • Serve as a trusted advisor to the leadership team; think big picture and lean in to figure out how to get things done iteratively
  • Partner closely with cross-functional stakeholders in RevOps, Go to Market, Finance and more to bring concepts to life rapidly, and iterate and evolve together
  • Incorporate a global mindset into your work, taking into account local nuances and input and ensuring global plans stick regionally

Requirements

  • Experience in Customer Strategy and Operations; Customer Success or Account Management focus strongly preferred
  • Builder mindset - comfortable building from the ground-up and adept at flexing between launch and iterate vs. going deep
  • Strong analytical and modeling skillset
  • Strong operations mindset with an eye for critical foundations such as capacity modeling, staffing, planning and process
  • Experience with CS frameworks such as health scores and maturity models — with an open-mindedness to evolve them to meet business needs
  • Excellent stakeholder management skills, comfortable operating across levels and audiences
  • Strong project management skills; can clearly outline what needs to happen and keep the team informed and engaged

Nice-to-haves

  • Consulting, finance and/or data science background
  • Customer-facing experience
  • Experience in Business Operations, Sales or Services strategy & ops
  • Experience with company strategy such as localization, pricing, etc.
  • Experience with consumption based pricing

Skills

Customer Success OperationsCapacity ModelingSegmentation ModelingHealth ScoresMaturity ModelsKpis And DashboardsStakeholder ManagementProject ManagementBusiness AnalyticsRevenue Operations

Similar roles

Revenue Operations jobs
Nooks

GTM Engineer, Marketing

NooksSan Francisco, CA

Build and own scalable marketing operations, automation, attribution, and measurement systems at a high-growth AI sales-tech company. Design resilient GTM workflows, leverage AI for efficiency, and partner cross-functionally with RevOps, Demand Gen, and Sales.

Salary not listed
Hybrid4+ YOERevenue Operations
Runway

Revenue Accountant

RunwayNew York, NY +2

Own and scale revenue accounting including close processes, Order-to-Cash, revenue recognition under ASC 606, and process improvements leveraging AI for a SaaS AI company. Requires 3+ years revenue accounting experience, Big 4 background, and ERP/CRM proficiency.

95k – 145k
Remote3+ YOERevenue Operations
Sigma

Sales Compensation Manager

SigmaSan Francisco, CA

Manage end-to-end sales commission processing, platform administration, plan governance, and cross-functional alignment for a fast-growing SaaS company. Requires 5+ years sales compensation experience, advanced Salesforce and spreadsheet proficiency, and strong analytical skills.

150k – 170k
On-site5+ YOERevenue Operations
Reddit

Revenue Growth & Strategy Partner

RedditNew York, NY +3

Strategic advisor to Reddit Sales leadership responsible for shaping commercial strategy, designing scalable seller operating models and incentives (Sales Compass, Sales OS), and leading high-impact cross-functional initiatives from concept to execution to accelerate revenue growth.

155k – 252k
Remote4+ YOERevenue Operations
Komodo Health

Deal Desk Manager

Komodo HealthSan Francisco, CA +2

Manage and structure complex commercial deals as part of the GTM Strategy & Operations team. Advise on pricing, discounts, ROI, compliance, and approvals while partnering with Sales, Legal, and Finance at a healthcare data SaaS company. Requires 3+ years Deal Desk experience.

120k – 170k
Remote3+ YOERevenue Operations