Customer Success Programs Lead
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
CX Engineer
Leads technical onboarding and adoption of AllSpice platform for hardware engineering teams, troubleshoots ECAD/Git issues, advises on workflows, and drives expansion. Requires EE/CE bachelor's, ECAD tool experience, Git proficiency, and Python scripting.
San Francisco, CABoston, MACustomer SuccessHybrid
About the role
What You’ll Do
- Lead technical onboarding for new customers, helping electrical engineering teams successfully deploy AllSpice into their hardware development workflows
- Guide customers through importing ECAD projects and repositories and establishing Git based collaboration practices for hardware design
- Train engineering teams on collaborative design reviews for schematics and PCB layouts using AllSpice
- Serve as the primary technical advisor for customers as they integrate AllSpice into their development processes
- Identify expansion opportunities within existing accounts by helping teams unlock deeper value from the platform
- Work closely with Account Executives to support expansion conversations and technical validation during growth opportunities
- Advise customers on best practices for version control, design review workflows, and engineering collaboration
- Support advanced use cases including automated design checks, hardware CI style workflows, and cross team collaboration
- Troubleshoot technical issues related to ECAD files, repository structure, and integrations
- Capture customer feedback and translate it into actionable insights for the product and engineering teams
- Create technical documentation, playbooks, and enablement resources that help customers scale their usage of AllSpice
- Act as a trusted technical partner to engineering leaders, helping them modernize their hardware development workflows
What We’re Looking For
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field
- Strong technical communication skills and the ability to work directly with senior engineers and technical leadership
- Experience working with ECAD tools such as Altium, KiCad, Cadence, OrCAD, or similar
- Ability to diagnose complex technical problems and guide teams toward effective solutions
- Experience collaborating with cross-functional teams, including engineering, product, and sales
- Familiarity with Git workflows, commands, and clients, with experience using GitHub, GitLab, Bitbucket, or similar platforms
- Comfortable working in a fast-moving startup environment where processes are still evolving
- Strong ownership mindset with the ability to balance multiple customer engagements simultaneously
- Experience with Python scripting
Bonus Points
- Experience working in a customer facing technical role such as Solutions Engineer, Field Applications Engineer, or Customer Success Engineer
- Background working with hardware startups, robotics companies, aerospace, defense, or IoT companies
- Experience integrating engineering tools such as PLM systems, issue trackers, or CI/CD style workflows
Benefits
- Competitive salary and equity
- Health, dental, and vision insurance
- Generous PTO
- Flexible work arrangements (hybrid or remote)
- Home + in-office stipends
- Opportunity to make a meaningful impact at a fast-growing company alongside a smart, supportive team
Skills
AltiumKicadCadenceOrcadGitGitHubGitLabBitbucketPython
Similar roles
Customer Success jobsCustomer Success Manager
Manage enterprise customer relationships as a trusted advisor, driving retention, expansion, and value realization for Okta's SaaS security platform. Requires 3+ years in customer success or account management with large enterprises.
Customer Success Manager - Public Sector
Help U.S. government and public sector organizations adopt GitLab's DevSecOps platform, drive adoption/retention/growth, and coordinate cross-functionally as the primary post-sales liaison.
Manager, Customer Success
Front-line manager leading a Customer Success team responsible for renewals and expansions for mid-market and enterprise accounts. Requires 5+ years CS/AM/Sales experience with 2+ years managing revenue teams.