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Vooma

Customer Success Manager

Owns customer portfolio for AI logistics platform, driving adoption, expansion, and value realization through relationship management, AI configuration, and cross-functional collaboration. Requires 2+ years customer-facing experience and AI enthusiasm.

115k – 150kSan Francisco, CACustomer SuccessOnsite2+ YOE
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About the role

Responsibilities

  • Own a portfolio of accounts as the primary point of contact, driving adoption, engagement, and expansion
  • Work closely with customers to refine AI configurations and approaches which fit with their workflows
  • Conduct regular business reviews, translating data into actionable insights and recommendations
  • Partner with Engineering and Product to advocate for customer needs and influence the roadmap
  • Lead rollout and communication of new products and features, playing a central role in driving adoption
  • Facilitate account expansion and further strategic rollout with customers

Must Haves

  • 2+ years of experience in customer success, account management, or a customer-facing role
  • Whatever it takes mentality and low ego; you get into the details with customers without hesitation
  • Strong communication and interpersonal skills, with the ability to build trust across levels of an organization
  • Organized and proactive, with the ability to manage multiple accounts simultaneously
  • Excitement about AI and a hunger to constantly adapt to new workflows

Nice to Haves

  • Experience in logistics, supply chain, or enterprise SaaS
  • Experience serving enterprise customers / clients
  • Familiarity with AI or automation products
  • Startup experience

Compensation

  • Competitive compensation and meaningful equity upside
  • Medical, dental, vision coverage

Skills

AICustomer SuccessAccount ManagementSaaSLogisticsSupply ChainBusiness ReviewsProduct RoadmapEnterprise SoftwareAutomation

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