Customer Success Programs Lead
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
Customer Success Manager
Drive renewals and upsells for SMB security customers at a cybersecurity SaaS startup. Manage post-sale relationships, run health checks, and collaborate cross-functionally to boost adoption and retention.
United StatesCustomer SuccessRemote5+ YOE
About the role
What You'll Do
- Meet and exceed revenue targets by working closely with our SMB customers’ Security teams.
- Manage existing customer relationships to drive renewal and upsell opportunities.
- Create an unparalleled customer experience throughout the customer life cycle.
- Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption.
- Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.
What You'll Bring
- 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions.
- Experience selling in the cybersecurity (or related) industry.
- Proven track record of meeting or exceeding renewal and upsell quotas.
- An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done.
- A collaborative mindset and the ability to build meaningful relationships throughout the sales process.
- Strong written and verbal communication and experience communicating at every level including the C-Suite.
- An aptitude to take on new projects outside the normal scope of the day to day role as needed.
- Willingness to travel for customer and company meetings as needed.
Benefits
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
Skills
B2B SaaSCustomer SuccessRenewalsUpsellCybersecurityAccount ManagementRelationship BuildingC-Suite CommunicationQuarterly Business ReviewsCross-Functional Collaboration
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