AI Implementation Specialist
Train and onboard fashion teams to Raspberry AI's generative design platform. Deliver customer enablement, troubleshoot issues, and create educational resources while partnering with Product and Engineering.
Customer Service Manager
Leads a team of Account Coordinators to manage client service delivery for cybersecurity compliance engagements (SOC 2, ISO 27001, HIPAA), ensuring smooth execution from onboarding to audit completion. Requires 5+ years in customer service/account management, preferably as a people manager in B2B SaaS or consulting.
75k – 115kRichmond, VACustomer SuccessOnsite5+ YOE
About the role
Key Responsibilities
- Manage and mentor a team of Account Coordinators supporting active compliance engagements
- Own the client service delivery experience from onboarding through audit completion
- Ensure engagements remain on track with timelines, deliverables, and client expectations
- Act as the escalation point for complex client issues, blockers, or timeline risks
- Coordinate closely with compliance analysts, auditors, and leadership to unblock work
- Maintain clear internal documentation, workflows, and service standards
- Track engagement health, client satisfaction, and team performance metrics
- Continuously improve client-facing processes, tooling, and communication standards
Ideal Background
- 5+ years of experience in a customer service, customer success, or account management - ideally as a people manager
- Prior experience in B2B SaaS, professional services, consulting, or compliance-adjacent environments
- Experience managing or leading coordinators, associates, or junior account staff
- Comfortable managing multiple concurrent client engagements with competing priorities
- Strong written and verbal communication skills with executive-level clients
- Highly organized, detail-oriented, and process-driven
Nice to Have
- Familiarity with tools like Asana, Jira, Monday, Salesforce, HubSpot, or similar
- Exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA, CMMC, etc.)
- Background in startups or fast-growing professional services firms
Compensation
- $75,000 to $115,000 total comp, including annual bonus and benefits
Skills
AsanaJiraMonday.ComSalesforceHubSpotSOC 2ISO 27001HIPAACmmc
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