AI Implementation Specialist
Train and onboard fashion teams to Raspberry AI's generative design platform. Deliver customer enablement, troubleshoot issues, and create educational resources while partnering with Product and Engineering.
Responsibilities
- Lead customer onboarding and training sessions to help users get productive quickly in Raspberry AI
- Host office hours, follow-up sessions, and working sessions to support ongoing adoption
- Respond to customer questions and troubleshoot issues through the Support Desk, email, Slack, Loom, or live calls
- Help users understand how Raspberry AI fits into real fashion workflows (design, DPC, product development, visual creation, and presentations)
- Review customer usage and feedback to identify blockers, confusion, training gaps, and opportunities for improvement
- Escalate bugs, product issues, and customer pain points to Product and Engineering with clear context and examples (screenshots, repro steps, Looms)
- Create and maintain enablement resources: onboarding scripts, help docs, training decks, Loom videos, workflow guides, and internal SOPs
- Partner with Customer Success to support customer adoption, expansion, and long-term success
- Partner with Product and Engineering to share customer insights and improve the user experience over time
- Support internal teammates by answering product questions, documenting workflows, and contributing to team processes
- Stay current on Raspberry AI product updates and broader AI tools relevant to fashion and design workflows
Requirements
- 3–7+ years of fashion industry experience (design, accessory design, DPC, 3D, CAD, product development, design ops, or adjacent)
- Experience working in or adjacent to DPC workflows (3D design, digital sampling, PLM, CAD, virtual product creation, digital asset creation)
- Strong understanding of fashion visuals (garments, prints, footwear, accessories, materials, silhouettes, styling, brand aesthetics, visual merchandising)
- Experience training, teaching, supporting, or enabling users in a professional setting
- Comfortable working directly with customers (designers, product developers, creative teams, cross-functional stakeholders)
- Strong troubleshooting skills and ability to investigate issues before escalating
- Comfortable learning new software quickly and explaining tools clearly to others
- Strong written and verbal communication skills
- Familiarity with generative AI tools (Midjourney, DALL·E, ChatGPT, Adobe Firefly, etc.)
- Proficiency with Adobe Illustrator and Adobe Photoshop
- Organized, proactive, and comfortable working in a fast-paced startup environment
Nice-to-Haves
- Experience at a fashion brand, retailer, or vendor using DPC tools
- Experience supporting designers, merchants, product developers, or cross-functional product teams
- Experience creating training materials, tutorials, documentation, or workflow guides
- Experience with 3D tools, PLM systems, CAD tools, or digital sample workflows
- Prior exposure to AI image generation or prompt-based creative tools
- Interest in moving from traditional fashion roles into fashion technology, implementation, enablement, or AI
Compensation & Benefits
- Base Salary: $75,000 - $95,000
- Annual discretionary stipend for professional development
- Annual company offsite
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