Sr. Director of Operations
Lead operational strategy and execution for the Dental/Ortho business unit, building scalable operating systems across CS, Support, Implementation, Sales, and Marketing to drive retention, efficiency, and growth.
About the job
What You’ll Do
- Lead operational strategy and execution across the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities that drive sustainable growth.
- Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing teams to improve customer experience, operational efficiency, retention, and profitability.
- Partner closely with Product and Engineering leaders to prioritize customer-driven roadmap initiatives, improve release readiness, and ensure successful delivery of platform enhancements, migrations, and integrations.
- Establish and manage a disciplined business operating cadence, including forecasting, KPI reviews, planning processes, and executive reporting that enables informed decision-making and accountability.
- Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision making.
How Success is Measured
- Achievement of segment revenue retention, growth, and profitability targets across the Dental/Ortho portfolio.
- Improvement in key customer health metrics, including retention, customer satisfaction, implementation performance, and support outcomes.
- Delivery of operational efficiency improvements through process standardization, automation, and reduction of operational bottlenecks.
- Consistent attainment of quarterly business objectives, forecasting accuracy targets, and strategic initiative milestones.
- Successful development of leadership talent and sustained performance across cross-functional teams supporting the segment.
What You Bring
- 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments.
- Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering organizations to drive business and customer outcomes.
- Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems.
- Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments.
- Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions.
Preferred Qualifications
- Experience supporting orthodontic, dental practice, or dental laboratory workflows.
- Experience managing multi-product software portfolios and product positioning initiatives.
- Experience leading platform migrations, system consolidations, or post-acquisition integrations.
- Familiarity with healthcare data privacy, security, and compliance considerations.
- Experience operating within complex organizations with legacy systems or multiple acquired products.
Compensation & Benefits
- $171,000 - $200,000 base salary.
- Eligible for benefits including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity.
Skills
B2B Saas Operations, Business Operations, Service Delivery, Kpi Frameworks, Forecasting Processes, Business Reviews, Operational Playbooks, Performance Management Systems, Cross-Functional Leadership, Stakeholder Management
Similar jobs
Business Operations jobs
Squint.Ai
San Francisco, CA
Leads Lean Six Sigma strategy across sales, deployment, product, engineering, and marketing, translating factory-floor expertise into repeatable AI-enabled improvement practices. Requires a Master Black Belt, 6–10 years of manufacturing experience, measurable transformation leadership, and frequent customer-site travel.
Quindar
Denver, CO
Chief of Staff will drive CEO priorities, prepare executive communications, manage leadership cadence, and lead ambiguous, high-priority cross-functional initiatives. The role requires strong judgment, communication, analytical, and operational skills, plus familiarity with national security programs.
Actively AI
New York, NY
Chief of Staff supporting the co-founder and president by driving strategic initiatives, improving operational velocity, and owning high-priority responsibilities in a fast-growing startup. The role requires startup or venture experience, strong problem-solving, rapid execution, and comfort with ambiguity.
Deepgram
United States
Leads global real estate, workplace, facilities, and office buildout strategy for a growing company. The role requires 10+ years of relevant experience, commercial lease and construction expertise, budget ownership, and the ability to build a scalable workplace function.
The Voleon Group
United States
Leads strategic planning, metrics, operating standards, and cross-functional programs for the recruiting organization. The role requires at least five years in consulting, business analysis, or strategy and operations, strong quantitative skills, and experience driving structured solutions from ambiguity through execution.