Sr. Director of Operations

What You’ll Do

• Lead operational strategy and execution across the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities that drive sustainable growth.
• Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing teams to improve customer experience, operational efficiency, retention, and profitability.
• Partner closely with Product and Engineering leaders to prioritize customer-driven roadmap initiatives, improve release readiness, and ensure successful delivery of platform enhancements, migrations, and integrations.
• Establish and manage a disciplined business operating cadence, including forecasting, KPI reviews, planning processes, and executive reporting that enables informed decision-making and accountability.
• Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision making.

How Success is Measured

• Achievement of segment revenue retention, growth, and profitability targets across the Dental/Ortho portfolio.
• Improvement in key customer health metrics, including retention, customer satisfaction, implementation performance, and support outcomes.
• Delivery of operational efficiency improvements through process standardization, automation, and reduction of operational bottlenecks.
• Consistent attainment of quarterly business objectives, forecasting accuracy targets, and strategic initiative milestones.
• Successful development of leadership talent and sustained performance across cross-functional teams supporting the segment.

What You Bring

• 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments.
• Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering organizations to drive business and customer outcomes.
• Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems.
• Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments.
• Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions.

Preferred Qualifications

• Experience supporting orthodontic, dental practice, or dental laboratory workflows.
• Experience managing multi-product software portfolios and product positioning initiatives.
• Experience leading platform migrations, system consolidations, or post-acquisition integrations.
• Familiarity with healthcare data privacy, security, and compliance considerations.
• Experience operating within complex organizations with legacy systems or multiple acquired products.

Compensation & Benefits

• $171,000 - $200,000 base salary.
• Eligible for benefits including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity.