Senior Software Engineer - Forward Deployed

What You’ll Do

• Own customer deployments end-to-end, from initial scoping to integration design to production rollout
• Work directly with customer operators and leaders to understand real workflows, pain points, and edge cases, translating them into clear, high-quality technical solutions
• Build production features and integrations that allow our AI agents to operate inside complex customer environments
• Diagnose and resolve issues in the field, often in real time and with incomplete information, owning outcomes all the way through
• Travel 20–30% to customer sites nationwide to unblock deployments, map operational processes, and ensure successful go-lives
• Collaborate closely with product and core engineering to shape the roadmap based on what you observe directly on the ground
• Develop tools and reusable workflows that improve deployment speed and reduce friction for future customers
• Operate with extreme ownership, ensuring customers experience immediate and measurable value from our platform

What we look for

• 3–6+ years of professional software engineering experience, with clear ownership of complex, production-critical systems
• Strong command of TypeScript, Node.js, and REST API design, including debugging and integrating with external systems
• Hands-on experience with AI-driven systems, including tuning agent behavior, refining prompts, and shaping workflow logic based on customer feedback
• Exceptional communication and judgment, especially when balancing speed, reliability, and real-world constraints
• Based in Chicago with willingness to travel 20–30% to customer sites

What we offer

• Top tier cash and equity compensation—we aim to be above 75th %ile for companies who have raised a similar amount of cash
• Competitive medical, dental, and vision benefits
• Fully covered lunches and dinners
• The opportunity to learn quickly, grow fast, and be rewarded for your contributions