Staff Technical Program Manager

Responsibilities

Program/Project Management

• Manage key engineering projects, programs, and initiatives from initiation through closeout.
• Provide regular status updates across internal channels and to all organizational levels.
• Define program charters, plans, schedules, metrics, and objectives; drive execution and report on PMO KPIs.
• Drive product representatives to provide timely direction and requirements.
• Lead cross-functional engineering and validation teams.
• Ensure coordination and communication across teams.
• Understand and communicate complex technical and engineering issues.
• Identify and resolve conflicts and issues efficiently.
• Surface and mitigate risks or defects; lead technical task forces for risk response and issue resolution.
• Manage interdependencies across platform, SRE, QA, and other engineering disciplines and stakeholders.
• Develop solutions, remove obstacles, and balance cost, quality, and delivery priorities.
• Collaborate with product management, data analytics, enablement, and support.

Process Improvement

• Model project management processes.
• Provide feedback and recommend process enhancements.
• Align stakeholders and team members with project management best practices.

Requirements

• 2+ years of experience in a technical position such as software engineering, quality engineering, or platform engineering.
• 6+ years of experience in technical project or program management.
• Experience with software project management is strongly preferred.
• Experience with Agile and waterfall project or program management.
• Familiarity with project management tools such as Jira and Trello.
• Ability to lead large, complex initiatives with minimal oversight.
• Ability to introduce structure in volatile conditions and clarify vague goals and requirements.
• Proficiency using AI LLMs and AI agents.
• In-depth knowledge of program management technologies and methodologies.
• Ability to work with senior leadership and lead organization-wide engineering, product, design, and security initiatives from start to finish.
• Ability to facilitate discussions with engineering subject-matter experts on system design, data architecture, infrastructure management, cost management, and quality in engineering operations.
• Ability to use AI to increase productivity and improve solutions.
• Excellent verbal, written, and presentation skills.
• Strong collaboration, planning, analytical, problem-solving, organizational, and leadership skills.
• Ability to address technical issues and develop mitigation plans.
• Ability to align team members with program goals and objectives.
• Calm and professional approach in difficult situations.

Nice-to-Haves

• Startup experience.
• PMP certification.
• Familiarity with AWS, Google Cloud, Azure, ETL or ELT, and the modern data stack.

Technologies

• G Suite
• AI LLMs and agents, including Claude Code, Gemini, and ChatGPT
• Jira
• Looker
• Grafana
• Lucidchart
• Workday
• Sigma
• Figma

Compensation and Benefits

• 100% employer-paid medical insurance, subject to country and worker type.
• Paid time off, paid sick time, inclusive parental leave, holidays, a year-end Global Week of Rest, and volunteer days.
• RSU stock grants, subject to country and worker type.
• Professional development and training opportunities.
• Virtual happy hours, free food, and team-building activities.
• Monthly cell phone stipend.
• Mental health support platform with therapy, coaching, and mindfulness resources for covered employees and dependents.