Customer and Partner Marketing

What You'll Own

Customer evidence engine
Own the pipeline that converts happy customers into published proof: case studies, quantified results, quotes, logo rights, and technical deep dives written for a developer audience. Success is measured by volume of published, sales-usable evidence per quarter and by coverage across our priority verticals and use cases.

Reference and advocacy program
Build the reference bench: a maintained, tiered pool of customers willing to take calls, speak on stage, and vouch in a deal. Own the customer advisory board and the incentives that keep advocates engaged. Success is measured by reference request fulfillment time and by the share of late-stage deals with a reference attached.

Commercial partner marketing
Own the marketing side of commercial partnerships: cloud marketplaces, agencies and consultancies, and technology partners with a co-sell motion. Joint launches, co-authored content, co-branded assets, marketplace listings, and partner-sourced demand. Success is measured by partner-influenced pipeline and by the number of live co-marketing motions with named partners.

Voice of customer
Own the systematic loop that captures what customers actually say (win/loss themes, adoption blockers, competitive mentions) and routes it to Product, PMM, and leadership. Success is measured by whether positioning and roadmap decisions cite this input by name.

Proof library and enablement handoff
Own the single source of truth for customer proof and partner assets, organized so a new AE can find the right story in under a minute. You produce the raw material; PMM for Enablement packages it into the pitch.

AI-first workflow design
Design and deploy AI-powered workflows (Claude, call-recording mining, enrichment, drafting pipelines) that compress the time from customer conversation to published asset. If a step runs manually more than twice, you should be itching to automate it.

Who You Are

• 5+ years in customer marketing, partner marketing, or product marketing at a B2B technology company, with meaningful time at a high-growth startup. You thrive in ambiguity and don't need a playbook to get started.
• Deep craft evidence: a portfolio of published customer proof you personally drove. You can point to specific case studies, name the metric in each, and explain how you got Legal and the customer to approve it.
• Excellent writing. You can interview a staff engineer and produce something their peers will respect.
• Comfort with technical subject matter. You do not need to code, but you need to hold your own on retrieval, agents, and APIs.
• Experience running a reference or advocacy program that sales actually used.
• Track record of co-marketing with commercial or platform partners, from joint plan through launch through measured outcome.
• A proven AI builder mindset: you've shipped automations and internal tools using LLMs and workflow platforms, not just used ChatGPT.

Nice to Have

• Experience marketing to developers at an API-first or infrastructure company.
• Cloud marketplace experience (AWS, GCP, Azure): listing, co-sell, and marketplace-sourced pipeline.
• Experience running a customer advisory board.
• Multimedia range: you've produced customer video or launch content, not just documents.
• Familiarity with the AI tooling landscape and the agent ecosystem.

Benefits

• Health and wellness: Premium medical, dental, and vision coverage, plus a monthly wellness benefit and a monthly commuter benefit for our SF team.
• Fertility and family planning: Reimbursement for eligible egg freezing and related medical expenses up to a $15,000 lifetime maximum, plus 16 weeks of fully paid parental leave for all new parents, whether through birth, adoption, surrogacy, or foster placement.
• Life at Exa: Lunch and dinner served daily, an office stocked with snacks, coffee, and health supplements, fresh bread from a local bakery every morning, weekly milk tea deliveries, monthly picnics, and parties to celebrate the wins (and each other).
• Visa sponsorship: We sponsor visas for exceptional candidates and welcome applicants from all backgrounds and locations.