Conseiller RH

Responsibilities

• Develop and implement compliance-focused policies and detailed standard operating procedures (SOPs) for leave management, performance management, investigations, claims, terminations, and unemployment benefits.
• Manage complex employee relations issues, including leave management, terminations, and other regulatory risk matters.
• Collaborate with product, engineering, and compliance teams to configure and test workflows for hiring, onboarding, transitions, terminations, and statutory benefits.
• Respond to client and employee inquiries, develop programs and resources (e.g., help center articles, HR policies), and deliver accurate and efficient HR services.
• Train and support internal HR advisors on country-specific requirements to ensure continuity and compliance.
• Design scalable and efficient processes that enhance the professionalization and delivery of HR services.
• Act as the Designated Agent (DA) for the legal entity/entities supported, including signing employee documentation and ensuring compliance with local employment regulations.

Requirements

• More than 5 years of experience in HR consulting or advisory services in Canada, or in an HR role within a dynamic organization. Knowledge of Quebec labor law is required.
• More than 3 years of experience in Canadian payroll management.
• In-depth knowledge of local labor laws, employment regulations, and cultural nuances in Canada.
• Expertise in managing employee claims related to unemployment benefits, disability/leave benefits, workers' compensation, and grievances.
• Proven mastery of HRIS platforms as a super-user.
• Strong project management and organizational skills, with exceptional attention to detail and excellent time management.
• Excellent oral and written communication skills, with a customer-focused approach.
• Professional mastery of French and English.

Nice-to-Haves

• Experience in benefits management and retirement plans is an asset.
• Experience in HR support or HR process management across multiple countries is highly desirable.