Senior Implementation Consultant

Responsibilities

• Configure, customize, and extend the third-party risk management platform for client-specific requirements and approved solution designs.
• Design and implement workflows, automations, conditional logic, data models, objects, relationships, and validation rules.
• Translate business requirements and functional solution designs into accurate technical configurations.
• Advise clients, build trusted relationships, and support a smooth implementation experience.
• Collaborate with solution architects, project managers, and client stakeholders to refine requirements and resolve configuration challenges.
• Troubleshoot issues during implementation, testing, and deployment.
• Support user acceptance testing and client go-lives.
• Oversee offshore development resources and ensure timelines and quality standards are met.
• Contribute to best practices, process documentation, and implementation methodology improvements.

Requirements

• 4+ years of professional services experience.
• 2+ years of hands-on SaaS configuration and implementation experience with a complex, highly customizable platform.
• Strong understanding of software configuration, system integrations, and implementation methodologies.
• Experience building and maintaining workflows, data models, business rules, or automations in configurable platforms.
• Ability to translate business requirements into software solutions.
• Experience overseeing offshore development teams and deliverables.
• Excellent verbal and written communication skills, including explaining technical concepts to nontechnical audiences.
• Proven client relationship management skills.
• Continuous improvement mindset.

Nice to Have

• Knowledge of third-party risk management frameworks and best practices.

Benefits

• Employer-paid medical insurance options for employees and families.
• Paid maternity and paternity leave.
• Life and AD&D insurance.
• Long-term disability insurance.
• 401(k) with company matching.
• Equity participation.
• Four weeks of vacation.
• Company-sponsored charitable day of giving events.