Area Manager (ICQA)
Leads ICQA team in fulfillment centers, managing inventory accuracy, quality control, and continuous improvement using Lean/Six Sigma. Drives process optimization, team performance, and operational efficiency in fast-paced logistics environment.
About the job
The Opportunity
Seeking an Area Manager (ICQA) to launch and operate fulfillment centers, focusing on inventory control, quality assurance, and continuous improvement. Lead teams on the operating floor, optimize ICQA processes using data analytics, and drive efficiency in logistics operations.
Responsibilities
-
ICQA Operations and Quality Assurance:
- Support safety programs and compliance.
- Coordinate inventory control maintenance and random counts per SOX regulations.
- Measure quality, inventory integrity, and accuracy; provide feedback to operations management.
- Analyze customer complaints and defects; develop action plans.
- Identify root causes of inventory deviations.
- Lead network-wide fulfillment and operations quality initiatives.
-
Continuous Improvement:
- Implement Lean and Six Sigma methodologies.
- Lead cross-functional improvement projects.
- Analyze KPIs and metrics to optimize performance.
- Develop SOPs and best practices.
- Contribute to technology solutions for ICQA.
-
Team Management and Development:
- Lead area managers and hourly associates.
- Drive performance, development, and engagement.
- Motivate and mentor team members.
What you will need
- Proficiency in time management and data organization.
- Ability to influence across seniority levels.
- Dependability for 24/7 operations.
- Problem-solving in complex environments.
- Commitment to employee development.
- Previous supervisory experience in distribution or manufacturing.
- Excellent communication skills in English.
What we're looking for
- Degree in science or logistics (analytics focus preferred).
- Understanding of finance, accounting, and inventory relations.
- Logistics/distribution background.
- ICQA management experience.
- Lean and Six Sigma experience.
Bonus points for
- SQL experience for reports.
Skills
Lean, Six Sigma, SQL, Inventory Control, Quality Assurance, Data Analytics, KPIs, SOX Compliance, SOPs, Root Cause Analysis
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