Ops Manager - People Success

Responsibilities

• Own the onboarding experience, coordinating managers, IT, and the Ops team so every owner knows what to do and nothing falls through.
• Keep onboarding content current as the organization changes, and run feedback surveys with new joiners to identify friction.
• Maintain People databases as a reliable single source of truth, with clear ownership for every update.
• Structure People information so it can be accessed through AI and reduce manual requests.
• Keep compensation and incentives up to date with market practices.
• Serve as the go-to point for People questions from contributors and managers, answering directly or routing questions to the right owner.
• Turn recurring requests and friction into better documentation, processes, or tooling so managers become more capable and less dependent on People.
• Take on ad hoc People infrastructure projects that create leverage for managers or remove recurring friction.

Requirements

• Experience in general operations, such as Chief of Staff or Ops Manager, People Operations, or leadership roles with direct ownership of People topics.
• Strong analytical and modeling skills, with comfort working with numbers.
• Track record of earning trust and managing stakeholders across an organization, including senior stakeholders.
• Tech-savvy and proactive with new tools, AI, and automation.
• Ability to reason from first principles and handle exceptions logically rather than through personal discretion.
• Values simplicity and removes unnecessary process.
• Understands and carries a strong organizational culture.
• Resilient to feedback on topics where everyone has an opinion.
• Strong ownership and autonomy.
• Low ego.

Compensation & Benefits

• Fair, top-tier compensation.
• Real flexibility.
• Time together in Paris.
• Health coverage.
• Support for continued learning.